Technology Services Manager

We are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the role

• RFQ Opportunity
• 12 months Contract
• ACT
• Hybrid
• Employment Type: Full-Time Contract (40 hours per week)
• Security Clearance: Negative Vetting Level 2 (NV2) or higher (mandatory)
  

Overview

We are seeking an experienced Technology Service Manager (ITMG Level 5) with a strong background in ICT Risk Management to support a large-scale, complex technology environment.

This role is responsible for contributing to the strategic direction and operation of risk management activities, including the development, implementation, and maintenance of ICT risk management frameworks, plans, and documentation. The successful candidate will work closely with business and technical stakeholders to identify, assess, and mitigate technology, cyber security, privacy, and operational risks.

Key Responsibilities

Governance, Risk & Compliance (GRC)

• Develop and maintain ICT risk management frameworks, policies, and procedures.
• Maintain risk registers, risk treatment plans, and compliance documentation.
• Support audits, reviews, and assurance activities.
• Ensure compliance with relevant security, privacy, and regulatory requirements.

Risk Assessment & Analysis

• Conduct ICT risk assessments for systems, projects, and business processes.
• Identify and evaluate cybersecurity, operational, privacy, and third-party risks.
• Analyse risk likelihood, impact, and exposure.
• Recommend mitigation strategies and risk treatment controls.

Cyber Security & Technology Risk

• Assess security threats, vulnerabilities, and emerging cyber risks.
• Evaluate security controls against established frameworks and standards.
• Work collaboratively with security teams to support risk remediation activities.

Business Continuity & Resilience

• Support disaster recovery and business continuity initiatives.
• Assess the resilience of critical ICT services and systems.
• Participate in incident response activities and post-incident reviews.

Stakeholder Engagement & Reporting

• Prepare executive-level risk reports and presentations.
• Facilitate risk workshops with business and technical stakeholders.
• Present risk findings to governance committees and senior leadership.

Vendor & Third-Party Risk Management

• Assess risks associated with suppliers, cloud providers, and external partners.
• Review security and compliance obligations within contracts.
• Monitor supplier performance and ongoing risk exposure.

Essential Skills & Experience

Mandatory

• Minimum 10 years' experience as a Risk Assessor or Risk Management professional within complex ICT environments.
• Experience developing and delivering:
• Strategic Risk Management Plans
• Incident Response Plans
• Risk Registers
• Risk Treatment Plans
• Other risk management documentation

Strong Knowledge of Risk Frameworks & Standards

• ISO 31000 Risk Management
• ISO 27001 Information Security
• NIST Cybersecurity Framework
• COBIT
• Protective Security Policy Framework (PSPF)
• Information Security Manual (ISM)
• Essential Eight
• Australian Privacy Principles (APPs)

Experience Across Risk Domains

• Cyber Security
• Cloud Computing
• Third-Party Risk
• Business Continuity
• Project Risk

Technical Capabilities

• ICT risk assessment methodologies
• Security architecture concepts
• Vulnerability assessment and threat analysis

Analytical Skills

• Critical thinking
• Risk analysis
• Root cause analysis
• Data interpretation and reporting

Communication & Stakeholder Management

• Executive reporting and presentations
• Workshop facilitation
• Stakeholder engagement and consultation
• Excellent written and verbal communication skills
• Strong policy development and strategic thinking capabilities

Desirable Experience

• Previous experience working within an Australian Federal Government environment.
• Experience supporting governance, risk, compliance, and assurance functions in highly regulated environments.

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI (Australian Workplace Equality Index) Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in class reward and recognition programs flexible work, volunteering leave and more.
• We live our values of aspiration, trust and empathy, all day, every day.

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity and inclusion strategy, we welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders. Applicants who identify as transgender or gender diverse can contact [email protected] for a copy of our Frequently Asked Questions to assist with the recruitment journey. For all other general inquiries, please contact [email protected]

If you dont tick every box in this job description, please dont rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email [email protected].

Search Firm Representatives Please Read Carefully

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.

For Security Cleared Roles - PLEASE NOTE:

Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a minimum Baseline Australian Federal Government Security Clearance. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).