Administrative Associate

Company:

Mercer

Description:

We are seeking a highly organized and proactive Administrative Associate to join our team in Montreal or Quebec City

The Administrative Associate provides administrative and operational support to a designated group of consultants. The role is responsible for coordinating and streamlining day-to-day office activities by prioritizing incoming requests, organizing workflows, and delegating appropriate tasks to clerical support staff.

Key responsibilities include processing, tracking, and maintaining accurate records for client invoices, as well as managing calendars, scheduling meetings, and coordinating domestic and international travel arrangements. The Administrative Associate also ensures all documents and deliverables meet high-quality formatting, branding, and proofreading standards.

In addition, this position serves as a point of contact for complex or sensitive inquiries, using sound judgment to resolve issues or route matters to the appropriate stakeholders. The role is expected to identify opportunities to improve administrative tools and processes, and to implement enhancements that increase efficiency and support overall departmental performance. This is a hybrid role that requires being in the office 3 days a week.

We will count on you to:

• Compile administrative information by researching sources, collecting and interpreting data, entering data, designing new formats for department use, and maintaining database information.
• Manage the issuance of invoices to certain clients
• Ensure continuity of administrative work operations by documenting and communicating needed actions to management, discovering irregularities, and determining continuing needs.
• Manage calendars, schedule meetings, resolve scheduling conflicts, and arrange travel.
• Processes completion of expense reports in a timely manner
• Provide back-up AA support within business unit and collaborate with other AAs in offices across Canada.
• Handle higher-level internal and external inquiries to support a high level of customer satisfaction and effective communication.
• Undertake general administrative duties and specific projects as required.
• Continuously improve administrative job knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and benchmarking state-of-the-art practices

What you need to have

• Excellent time management and multitasking abilities.
• Bilingual proficiency in English and French (oral and written).
• Strong problem-solving skills.
• High level of discretion and confidentiality.
• Proficient in office software and database management (PowerPoint, Excel & Word)
• Ability to work independently and as part of a team.

What makes you stand out:

• knowledge of accounting principles and common industry acronyms

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with applicable legislation, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact [email protected]

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.