Job Description

Purpose of the role

To educate and upskill operational colleagues through training, coaching and knowledge transfer initiatives. 

Accountabilities

• Development of training programmes, workshops and other initiatives to coach and support the knowledge transfer and skill development of the banking operational teams/colleagues.
• Monitoring the effectiveness of training programmes and making recommendations for improvement.
• Identification of industry trends and developments to implement best practice in learning and development.
• Execution of training needs assessments and collaborating across the bank to identify gaps in knowledge and skills.
• Participation in projects and initiatives to improve operational efficiency and effectiveness in relation to learning and development.
• Identifying risk and issues internally within team and ability to escalate appropriately.
• Maintain Barclays branding, ensuring all materials are reflective of the standards; adhering to Barclays governance, standards and policies.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

The Acceptance Learning & Development team is looking for a Learning & Development Specialist to help shape colleague capability across a diverse and evolving operational environment. This is an exciting opportunity to work closely with operational leaders, subject matter experts and change teams to design, deliver and embed learning solutions that support colleague performance, control effectiveness, and business objectives. Whether you already have L&D experience or are looking to bring transferable skills from an operational, coaching or change background, you'll play a key role in helping colleagues develop the knowledge, skills and confidence needed to succeed.

To be successful as a Learning & Development Specialist, you must have:

• Knowledge of learning and development principles, including how adults learn and how learning can be used to improve colleague capability and performance.

• Experience delivering, facilitating, coaching or supporting learning interventions for individuals and/or groups.

• Ability to identify learning needs and capability gaps and work with stakeholders to develop appropriate learning solutions.

• Strong communication and facilitation skills, with the ability to explain information clearly, encourage participation and adapt delivery style to different audiences.

• Ability to evaluate learning outcomes using feedback, observation or performance measures and make recommendations for improvement.

• Experience creating, maintaining or adapting learning materials, guides, knowledge resources or supporting documentation.

• Understanding of learning governance, quality standards and the importance of maintaining accurate and compliant learning records.

• Strong stakeholder management skills, with the ability to collaborate with subject matter experts, leaders and colleagues to support learning and capability objectives.

Some other highly valued skills may include:

• Experience designing digital, virtual, classroom or blended learning solutions.

• Experience using learning technologies, content authoring tools or learning management systems.

• Knowledge of formal learning evaluation models and approaches to measuring learning effectiveness.

• Experience supporting accreditation, assessment, quality assurance or colleague sign-off processes.

• Experience supporting organisational change, business transformation or change adoption through learning interventions.

• Experience working within a regulated, risk or control-focused environment.

• Knowledge of learning pathway design, curriculum development or capability frameworks.

• Professional L&D qualifications or membership of a recognised learning body (e.g. CIPD or equivalent).

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Northampton.