Director, Process Improvement and Controls

Location

Key Tower - 127 Public Square

Business

We know that a “one-size-fits-all” approach doesn’t work when it comes to residential living. That’s why, at Brookfield Properties, our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.

If you’re ready to be a part of our team, we encourage you to apply.

Job Description

Position Summary

The Director of Process Improvement and Controls is accountable for establishing the framework, articulating the strategy, and leading the development and execution of Brookfield Properties Multifamily's business process improvement and internal controls program.

The role will partner closely with Operations, Legal/Compliance, Finance, Technology, Asset Management and other stakeholders to support improvements that enhance the accuracy, reliability, scalability, and efficiency of operational and financial processes and controls. The role will focus on areas such as leasing operations, resident lifecycle processes, revenue management execution, concessions, bad debt, security deposits, procurement, work orders, vendor management, property-level financial processes, system usage, policy adherence, and other high-impact operational processes.

As a second line of defense function, the role partners with business units to simplify, standardize, and strengthen internal processes and the supporting control environment.

Essential Job Function

Job Function #1: Strategy & Function Leadership (25%)

• Direct the process improvement and internal controls function with accountability for control oversight and business process governance.

• Own the function's strategy and annual operating plan.

• Prioritize and advance strategic process improvement and control initiatives across a complex stakeholder landscape.

• Execution of strategic process improvement and control initiatives across business functions.

Job Function #2: Control Environment & Audit Readiness (25%)

• Strengthen the control environment through effective risk assessments, control design, and remediation strategies.

• Maintain an audit readiness and assurance program supporting internal audits, external reviews, and accurate compliance reporting.

• Deliver centralized risk, issue, and remediation reporting with clear accountability and escalation.

Job Function #3: Risk Governance & Process Optimization (25%)

• Oversee operational and third-party risk governance to support business resilience and compliance.

• Improve business process effectiveness through simplification, standardization, automation, and scalable governance.

• Maintain governance documentation, policies, standards, and procedures.

• Provide recommendations for process simplification, workflow standardization, and automation roadmap

Job Function #4: Team Leadership & Executive Reporting (25%)

• Build team capability and lead the function to ensure high-quality, consistent delivery, including team development plans.

•Provide senior leadership with clear reporting, risk insights, and decision support on key process, risk, and control matters.

Education

Undergraduate (Bachelor) Degree in Accounting, Finance, or related discipline

Advanced (Master) Degree in Accounting, Finance, or related discipline

Work Experience
8-10 Years of experience in risk management, process improvement, internal controls, internal audit, or a related field.

5-7 Years of proven experience leading risk, controls, or process improvement programs in complex, multi-functional environments.

5-7 Years of experience translating business and operational initiatives into effective control and risk management plans. 

5-7 Years of experience working with senior management and cross-functional stakeholders globally.

3-4 Years of Experience in multifamily real estate, property management, or a related real estate sector; demonstrated interest and willingness to develop subject matter expertise will also be considered preferred

Licenses & Certifications

CRMA (Certified in Risk Management Assurance) Preferred

CIA (Certified Internal Auditor) Preferred

CPA (Certified Public Accountant) Preferred

CISA (Certified Systems Auditor) Preferred

Lean Six Sigma Preferred

Travel

Up to 50% of the time

Compensation

Commensurate with Experience

$ 133,100 - 186,375 annually

Great Incentives!

Brookfield Properties cares about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include:

• Full benefits package

• Generous paid time off

• 401(k) with company match

• Growth and advancement opportunities

• Lucrative referral bonus program

• Incredible associate rental discount if you choose to live on-site! Who wouldn’t want to live at one of our beautiful properties (especially at a discounted rate)?!

The Cleveland corporate office follows a hybrid work model that requires employees to be in the corporate office at least four days per week to foster collaboration, innovation, and team celebration.

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace

#LI-ES1

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

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