- Location
- Melbourne_Bourke, Australia
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Administration
- Seniority
- Entry
- Industry
- Insurance
- Category
- Operations
- Role type
- Individual Contributor
- Environment
- Office
- Closing date
- Jun 26, 2026
- Source
- Workday
Description
EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Melbourne, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.
As a processing officer you will provide data entry support to EML in order for us to proactively manage workers’ compensation claims.
In this position, you will be working quickly and accurately to provide data-entry services to the business by performing a high volume of data processing work. This includes keying medical certificates, processing payments and reviewing stakeholder accounts and processing reimbursements.
This is a full time, permanent position, based in our Melbourne office, with work-from-home flexibility (up to 3 days per week) considered from month three, subject to performance and approval.
YOUR RESPONSIBILITIES
Providing the highest standard of customer service to both internal and external stakeholders in line with EML values.
Accurate and timely processing of payments and reimbursements
High volume of data entry related activities.
Utilising multiple systems at one time.
Management of incoming and outgoing medical documentation.
Management and resolution of general phone enquiries.
ABOUT YOU
Good attention to detail and organisational skills.
Demonstrated exceptional customer service skills.
Ability to take direction and follow instructions and work as part of a team.
Knowledge of the relevant worker’s compensation legislation and regulations.
Minimum typing speed of 40 wpm with a 95% accuracy rate.
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
