Medical Secretary

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES:

• Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patients

• Collects patient balances, copays, and credit cards at time of service

• Reviews lists of patients who need appointments and calls to schedule when due

• Verifies demographics and insurance carrier information for every patient

• Assists patients with Kiosk sign in

• Complies with OSHA and DOH standards

• Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations

• Adheres to Brown Health Medical Group guidelines for protecting patients’ demographic, clinical and financial information

• Provides superior customer service and outstanding patient care

• Attends meetings/workshops as they relate to current position and office workflows

• Performs other miscellaneous job-related duties as assigned

BASIC KNOWLEDGE:

• Knowledge normally acquired through completion of two-year Medical Office Management/Medical Secretary program or equivalent experience in a physician’s medical office practice.

• Demonstrated knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.  

EXPERIENCE:

• Two years’ experience in a physician’s medical office practice.

• Proficient in English language and computer appointment scheduling skills.

• Familiarity with medical office procedures and medical terminology.

• Excellent interpersonal and communication skills.