Sales Operations Manager

Job Description Summary

Role Purpose
The Sales Operations Manager is responsible for developing and implementing strategies within the local market, that positively impact customer facing associates. The strategies implemented should optimize customer facing teams’ performance and drive growth and impact. This role involves designing and managing sales incentive programs, analysing data to identify opportunities for improvement, and collaborating with cross-functional teams to align sales activation strategies with business objectives.

Job Description

Your Key Responsibilities:

Your responsibilities include, but not limited to:

• Lead and oversee key field force operations activities, providing business context for Sales and Training (S&T) initiatives to ensure alignment with organizational goals
• Drive the implementation and communication of Field Force (FF) incentives and targets in a harmonized manner, working closely with cross-functional teams to ensure fairness, consistency, and effectiveness.
• In conjunction with Business Unit head/s, design the selling strategy and targeting approach incl. resource allocation, promotional grids, reach & frequency
• Serve as the primary point of contact for Field Force teams, addressing their needs, concerns, and providing support to enhance their performance.
• Develop and implement onboarding processes for new local associates, including giving access to necessary systems and tools, and leveraging resources to facilitate a smooth transition into their roles.
• Monitor effectiveness of the field force e.g. conducting return on investment on strategic initiatives, health check of incentives, SFE KPI monitoring of reach & frequency, monthly report for local leadership team on key KPIs
• Collaborate with internal stakeholders to identify opportunities for process improvement, efficiency, and effectiveness within Field Force operations.
• Act as the key liaison between Regional Sales Operations Manager and our Global competency center (GCC) colleagues to support local adoption of harmonised processes including, but not limited to:

  Harmonised KPI definitions for SFE and Market Shares

  Leveraging harmonised segmentation and targeting approach for customer engagements

  Providing local business context for projects involving field design, resource allocations etc.

  Contributing to Regional initiatives and projects to drive a higher impact as centralized activities process

• Leverages Regional & Global best practises and playbooks, to adopt locally.
• Joins and actively contributes to Regional communities to foster engagement, connection and collaboration across markets

What you’ll bring to the role:

Essential Requirements:

• Bachelor’s degree in business, Marketing, Economics, or a related field.
• 2+ years’ experience in Sales Force Effectiveness, Sales Operations, Sales Enablement
• FF/Customer facing incentive scheme management.
• Proven experience collaborating with cross functional teams (i.e. Local/Region/Global) .Proven ability to make decisions fast, influencing without formal authority.
• Demonstrate growth mindset, smart risk taking and external focus. In depth understanding of the Pharma market: key dynamics, competitors, local regulations
• Languages (English + local language)

Compensation Structure & Criteria:  
 

Sandoz compensation is determined by job level, qualifications, niche skills, experience, and location within company salary ranges. Fully proficient and highly effective employees can expect a starting salary around market median, with those new to the level or with less functional depth at the lower end of the range and those with sustained superior or niche skills towards the higher end of the range. Internal equity and external market data inform our range placement. Annual salary reviews consider performance outcomes, market alignment, and business needs.   

Why Sandoz? 

Sandoz is the global leader in Biosimilar and Generic medicines, a segment of the healthcare industry that delivers 80% of the world’s medicines at 30% of the cost, touching the lives of more than 1 billion people across 100+ countries! While we are proud of our achievements, we have an ambition to do more so that everyone can achieve the basic human right of good health. 

 With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help even more people gain access to low-cost, high-quality medicines, sustainably.  

 Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills, experience an agile and collegiate environment with impactful careers, where diversity of thought is welcomed and where personal growth is supported!  

Join us, help us make healthcare fairer and faster.  

Commitment to Diversity & Inclusion:  

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. 

#Sandoz 

Skills Desired

Bi (Business Intelligence), Business Analysis, Business Dashboards, Capacity Planning, Cooling Systems, Customer Acquisition Strategies, Customer Retention, Customer Service, Data Extraction, Data Quality, Management Skills, Merchandising, Performance Measurement, Salesforce Crm, Security Policies, Self-Motivated