Recovery Officer

The Recovery Officer is responsible for managing and safeguarding the company’s credit portfolio by ensuring timely collection of monthly installments, minimizing delinquency, and maintaining strong customer relationships. This role requires a proactive, analytical, and detail‑oriented professional with at least two years of experience in credit recovery, collections, or related financial operations.

Key Responsibilities:

Portfolio & Collections Management;

• Ensure timely collection of monthly installments and follow up proactively with customers to prevent overdue payments.
• Monitor customer accounts and take appropriate action on delinquent cases in accordance with company policies.
• Prepare and issue recovery letters, reminders, demand notes, and tax invoices for overdue customers.

Customer Engagement;

• Conduct customer visits to address payment issues, negotiate solutions, and resolve queries.
• Communicate professionally with clients to maintain positive relationships while ensuring compliance with repayment obligations.
• Handle restructuring requests, installment postponements, and contract modifications in line with company guidelines.

Risk & Compliance;

• Develop and maintain contingency plans to mitigate credit risk and operational risks.
• Ensure all recovery activities comply with internal policies, regulatory requirements, and audit standards.
• Support internal and external audits related to the Recovery Department.

Reporting & Analysis;

• Prepare accurate daily, weekly, and monthly recovery reports for management review.
• Track and control monthly provisions and ensure proper documentation of recovery actions.
• Analyse portfolio trends and recommend improvements to enhance collection efficiency and portfolio quality.

Qualifications & Experience:

• Bachelor Degree in Finance, Banking & Financial Services, Accounting, Economics & Commerce, Business Administration and any related studies.
• Minimum two years of experience in Credit Recovery, Collections, or Financial Services.
• Strong communication, negotiation, and customer‑handling skills.
• Ability to work independently, manage field visits, and handle challenging situations professionally.
• Good understanding of Credit Risk, Leasing Contracts, and Recovery Procedures.