Sales & Service Manager

Description

About ARUZA:
Aruza is a people-focused organization dedicated to providing exceptional pest control services while fostering personal and professional growth for our team members. We are a dynamic and fast-growing company at the forefront of transformational change, committed to process improvement, innovation, and building a talented team to drive our mission forward.

Why Join Us:

• At ARUZA, YOU are our #1 priority!
• Competitive compensation with BASE SALARY + COMMISSIONS and monthly bonuses for exceeding goals
• Company-provided VEHICLE, GAS CARD, and EQUIPMENT
• Paid training, state and government licensing
• 401(k) with progressive matching
• Eligibility for benefits after 30 days and beginning of following month
• Work in a growing, recession-resistant industry
• Be a VALUED TEAM MEMBER, not just another employee
  

Role Overview:
The Sales and Service Manager is a hybrid role, responsible for leading sales efforts while ensuring top-quality service delivery. This position is perfect for someone with a strong sales focus who also understands the value of excellent customer service and operational efficiency. You will lead by example, leading both sales and service, managing customer relationships, and driving revenue growth.

Key Responsibilities:

Sales Leadership:

• Provide Service Customers to identify and create sales opportunities
• Conduct inspections, propose solutions, and close sales for residential pest control, termite, rodent, and crawlspace services
• Drive branch revenue by meeting or exceeding sales targets
• Track and report daily sales activities and results
• Motivate and coach the team to maximize productivity and achieve goals
  
  

Service Oversight:

• Ensure consistent, high-quality service delivery to all customers
• Support Service Professionals with pest inspections, treatments, and customer service as needed
• Maintain high levels of customer satisfaction through professionalism, timely service, and effective communication
• Oversee daily schedules to optimize efficiency and ensure timely arrival at all accounts
• Maintain compliance with safety, environmental, and regulatory standards
  
  

Expectations:

• Conduct 2–4 inspections per day and propose multiple solutions per inspection
• Close 2–3 sales per day while maintaining excellent service standards
• Attend & lead weekly company trainings and meetings
• Uphold a clean, professional appearance and conduct at all times
  

Requirements

• High school diploma or equivalent (college degree a plus)
• Strong communication, organizational, and leadership skills
• Proven ability to sell, close deals, and meet targets
• Highly motivated, energetic, and able to work independently
• Valid driver’s license with a clean MVR check
• Able to pass a criminal background check and drug test
• Physical ability to lift up to 50 lbs and navigate crawlspaces and attics
  
  

A Day in the Life:

• Split time between sales calls, inspections, and servicing customers
• Engage with customers to create excellent first-impression experiences
• Track sales performance and mentor service team to deliver results
• Stay active in the field while enjoying fresh air and hands-on work
  
  

ARUZA is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, disability, sexual orientation, gender identity or expression, marital status, military/veteran status, genetic information, or any other category protected under federal, state, or local law.