Information Technology Analyst (Security/Network Admin)
Superior Court of California, County of Placer
·Yesterday
- Salary
- $103k – $136k/yr
- Location
- Roseville, CA, CA
- Department
- IT
- Closing date
- Today
- Source
- GovernmentJobs
Description
JOB SUMMARY
Under general supervision, this classification performs professional duties, which may include analyzing, trouble shooting, repairing and effecting appropriate solutions for the Court’s technology needs; providing technical support, analysis and training in the use of information systems and equipment; managing Court information system projects; evaluation of work processes; proposing, planning, designing, and writing complex procedures to enhance the efficiency of these processes; systems analysis; development, and coding and testing assignments on diverse systems or subsystems.
DISTINGUISHING CHARACTERISTICS
The Information Technology Analyst is distinguished from the Help Desk Technician classifications by the complexity of work, level of independent judgment and action, and application of information systems knowledge and analytical expertise. Incumbents receive general supervision from the assigned supervisory personnel and may serve as lead workers or project managers within the Information Technology Division.
Incumbents in the Information Technology Analyst classification will typically be assigned to a primary focus/specialty (sub-classifications detailed below); however, there will be cross-over, and incumbents can expect to perform duties and responsibilities in other areas, as needed.
EMPLOYMENT AT WILL
The Information Technology Analyst classification is established as an "at will" position and, as such, the incumbent serves at the pleasure of the Court Executive Officer. The Court Executive Officer has the right to terminate the employment of any incumbent in this classification at any time, with or without advance notice, and with or without cause.
JUDGMENT AND RESPONSIBILITY
Incumbents work under general direction to perform most duties independently based on policies, procedures and standards. However, incumbents frequently make decisions that may have multiple alternative solutions and may involve the occasional development of new techniques and procedures. Priorities are established by immediate departmental needs and can change frequently. Errors in judgement or the design or function of automated systems can potentially cause severe disruption to judicial processes, inefficient operations and litigation against the Court. Incumbent must therefore exercise considerable discretion with respect to assignments and duties. Incumbents may act as a lead.
All Information Technology Analyst Positions:
- Provide system hardware and software support; configure new system users; provide or arrange training programs for staff in the use of hardware and software applications; develop, manage and/or maintain software and hardware documentation; develop standards and polices for Court information systems hardware and software.
- Create test data scripts and data for highly complex computer systems.
- Facilitate data conversions.
- Develop a thorough understanding of applications to ensure proper integration with automated systems; provide assistance in completing changes to meet requirements.
- Stay abreast of current technical developments and areas pertaining to information systems.
- Install, test, diagnose and repair personal computers (PCs); maintain and update PC software and applications.
- Provide technical support in a formal or non-formal helpdesk setting and in the field for users with complex problems; provide support to Court departments on applications problem resolution.
- Advise assigned management personnel of operational problems and recommend changes in policies and procedures.
- Act as liaison between assigned supervisory personnel and/or administration and Information Technology personnel; advise on matters related to computer hardware and software implementation, strategic management and development.
- Serve as project manager for technology-involved projects, including development of project scope, schedule, and communication plans as assigned.
- Participate on projects as an IT liaison or subject matter expert.
- Maintain vendor software and in-house script programs.
- Play a significant role in strategic planning of information systems.
- May assist with creating and or designing web pages using common tools and HTML/Drupal.
- May provide training to other Court personnel.
- May act as a lead to or supervise lower level staff in the Information Technology Division as well as act in the absence of the manager.
Knowledge Of:
- Principles and methods of systems analysis.
- Microsoft Workstation Operating Systems.
- Microsoft Office and related applications.
- Web design principles, XML, HTML 5.0 or 5.5, CSS, Java and Drupal.
- Identifying problems related to information systems and equipment.
- Standard PC software packages, including word processing, spreadsheets and database.
- Functions, capabilities, characteristics and limitations of standard computer platforms and devices, including PCs.
- Project management concepts and tools.
- Correct English usage, including spelling, grammar and punctuation.
Ability To:
- Recognize problems; gather, analyze and evaluate data and information in order to reason logically and think critically; draw valid conclusions; take appropriate actions and/or make appropriate recommendations.
- Research, design, implement and maintain various software technology solutions, including new technology, in order to improve Court processes or services.
- Perform duties independently, under general supervision, within specific assignments.
- Read, comprehend, interpret and apply complex technical information, policies, procedures and training manuals.
- Communicate effectively, both verbally and in writing.
- Communicate technical terms and information to a wide variety of users, including non-technical staff.
- Learn and utilize specialized terminology, if needed by the specific assignment.
- Write logical, comprehensive, and concise reports and correspondence; prepare clear, concise and accurate process, procedure and systems documentation and reports of work performed.
- Establish and maintain highly effective working relationships with judicial officers, Court and County employees, justice partners, members of the public and others encountered in the course of work.
- Exercise initiative, judgment and decision-making in performance of job duties.
- Adapt quickly to changes in policies, procedures, assignments and work locations.
- Keep technical skills updated to meet current and emerging technology requirements.
- Use tact and diplomacy when dealing with sensitive, complex and/or confidential issues and situations.
- Maintain confidentiality of Court documents and records.
- Plan, organize, and prioritize work to ensure that deadlines are met and complete assigned project responsibilities efficiently and effectively.
- Troubleshoot and diagnose system problems; install fixes or make repairs in areas of responsibility.
Information Technology Analyst – Information System Security Administrator
- Develop and implement information security procedures.
- Assess and analyze information security threats and vulnerabilities.
- Plan and design IT security strategy.
- Train Court staff on security best practices and the Court’s security policies.
- Assist in developing a security data model.
- Design disaster recovery workbooks and tabletop exercises for the IT Division.
- Work with vendor to conduct security exercises.
- Research and analyze user and system requirements.
- Develop and execute test plans; create test data; perform thorough program and system testing according to test requirements to confirm the system meets the security policies of the Court.
Knowledge of:
- Operating system capabilities and constraints applicable to information systems and platform operating systems.
- Systems integration design concepts as they relate to applications security.
Ability to:
- Understand and assist in the maintenance of the End User Services Catalog and related research and analysis to make sure the application still meets security requirements.
- Understand and apply functional requirements to the development of systems proposals, specifications and recommendations for efficient, cost-effective information systems and technology solutions for security related items.
- Learn and utilize specialized terminology if needed by the specific assignment using security best practices to develop a standardized tool for security requirements.
Information Technology Analyst – Network Administrator
- Monitor network performance, availability, and capacity using network monitoring and analysis tools; proactively identify and resolve degradation before it impacts users.
- Analyze network traffic patterns, bandwidth utilization, and security logs to identify trends, anomalies, and optimization opportunities.
- Provide Tier 3 support for network-related incidents, escalations, and outages, including troubleshooting switches, routers, firewalls, and wireless access points, DNS, DHCP.
- Support the design, configuration, and documentation of network infrastructure changes, including VLANs, routing, and firewall rule sets.
- Manage and support enterprise WiFi infrastructure, including wireless access points, controllers, SSIDs, and RF coverage; troubleshoot wireless connectivity, roaming, and interference issues.
- Serve as a liaison with telecom and ISP carriers for circuit provisioning, outages, troubleshooting, and contract/service-level tracking.
- Maintain inventory and documentation of telecom circuits, phone systems, and wireless infrastructure across all sites.
- Monitor telecom carrier services and technology trends for road map planning and alignment.
- Maintain accurate network documentation, diagrams, and asset inventories.
- Assist with network security initiatives, including vulnerability assessments, patch management coordination, and compliance reporting.
- Partner with the helpdesk and infrastructure teams to reduce recurring network-related tickets through root-cause analysis.
- Evaluate and recommend network tools, hardware, and process improvements.
- Participate in disaster recovery and business continuity planning as it relates to network infrastructure.
- Support on-call rotation for critical network incidents as needed.
- Establish/maintain health monitoring practices (uptime, latency, throughput, device health).
- Research, evaluate, and recommend monitoring/management tools, plus leading implementation.
- Configure alerts and dashboards for real-time visibility.
Knowledge Of:
- Network topologies, protocols, security, network system management, and interconnectivity requirements for internal/external information transmission.
- Current data communications techniques and technologies, such as PCs, bridges, routers, fiber distributed data interface, T1.
- Principles, practices, and techniques of technical problem resolution of computer systems; methods of ensuring efficient systems operation and maintenance.
- Windows server and network administration and optimization.
- Active Directory and security management, including Group Policy Objects.
- MS Exchange, SQL Server IIS, IAS, DHCP, DNS administration.
- Routers and switches configuration.
- Cloud computing principles and practices.
- TCP/IP and WAN concepts.
- Virtual desktop delivery (e.g. Citrix).
- Server virtualization tools (e.g. VM Ware).
- Network monitoring tools (e.g. SPLUNK).
- IT security and disaster recovery concepts and policies.
Ability To:
- Perform project management including scheduling, developing critical paths, tracking, contingency planning, resource allocation, and team leadership.
- Develop long-range systems and network strategies.
- Be flexible and adaptable to continually changing demands or situations.
- Prepare clear, concise and accurate program documentation, and user procedures.
The standard qualifications for this classification are listed below; however, any combination of experience and training that would provide the required knowledge and abilities and the ability to perform the essential functions may qualify.
Education: An associate’s degree from an accredited institution in computer science, information systems or a closely related field;
AND
Experience: Three (3) years of progressively responsible professional experience in an Information Technology position.
Note: Completion of an advanced related degree may substitute for up to two (2) years of the experience requirement. Additional qualifying experience, in combination with related certifications, may substitute for the educational requirement.
AND
Certifications:
The following certifications may be required within one (1) year of employment and kept current through the course of employment with Placer Superior Court, depending upon assignment focus/specialty:
- Cisco Certified Network Associate (CCNA)
- Cisco Security (CISSP or CISM can be substituted )
- CompTIA Project+
- Juniper Networks/Junos Associate (JNCIA-Junos)
The Placer County Superior Court will pay for incumbent to attend class for initial certification and subsequent renewals. The Court will reimburse incumbent for two tests per certification and renewal. Failure to obtain or maintain certifications may result in separation of employment.