Head of Store Experience & Operations, Zales and Banter

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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

Inspiring Love within our four walls as well as the four corners of the world comes in the form of loving all people, loving ourselves, as well as our planet and products. Our purpose is fueled by fostering equality and inclusiveness, innovating new ways to bring unique jewelry and personal experiences to everyone and encouraging self-expression.

Our customers trust us to help them celebrate life’s most meaningful and personal moments; and we do not take that responsibility lightly. The products and services we offer to help all people Celebrate Life and Express Love reflect our commitment to values as well as value. Our team members work toward creating and contributing to a world with more love, respect and acceptance for all. Signet and our brands collectively use our voice and influence to do what is right for the world.

Every visit to a Zales or Banter store is a chance to be part of someone’s milestone: an engagement, an anniversary, a first piercing. We’re looking for a leader who can make each of those moments feel intentional, consistent, and true to the brand, in every store. In this newly unified role, you’ll bring store operations, visual merchandising and design, store experience strategy, and Banter piercing together into one team. Reporting to the Brand President of Zales & Banter, you’ll turn brand and customer strategy into store experiences that look great, run smoothly, and drive results.

What you’ll do:

• Lead store operations across both brands, setting clear standards and removing friction so store teams can focus on customers and selling.

• Shape visual merchandising and store design that is unmistakably Zales and

unmistakably Banter.

• Own the end-to-end store experience, testing new ideas in clienteling, services, and digital-to-store integration, then scaling what works.

• Lead the future of Banter piercing, building a roadmap that grows the service and sets the brand apart.

• Represent the stores across Merchandising, Marketing, Ecommerce, Real Estate, Finance, and HR, and build the business cases for store investments

• Build and develop a multidisciplinary team, and a culture grounded in customer

obsession, creativity, and strong execution.

What you bring:

• 15+ years of progressive retail leadership, with significant experience in store

operations, store experience, visual merchandising, store design, or omnichannel retail.

• A track record of leading large-scale field execution or customer-facing transformation

across a multi-unit retail business.

• Experience taking ideas from concept to pilot to full rollout.

• Strong financial and analytical skills, including building business cases and using data to

guide decisions.

• Experience building multidisciplinary teams and developing leaders.

• Bachelor’s degree required; advanced degree preferred.

Why join us:

• You’ll have the mandate to build something new: one integrated store experience organization for two distinct, well-loved brands, with the scope to shape how millions of customers experience them