Facilities Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Key Responsibilities

1. Operational Excellence & Service Delivery

• Manage day-to-day facility operations, including hard services (HVAC, electrical, plumbing, building maintenance) and soft services (cleaning, security, landscaping, waste management).
• Ensure all facilities operate in compliance with local regulations, health & safety standards, and corporate policies.
• Implement and monitor Standard Operating Procedures (SOPs) to maintain consistent service quality.
• Respond promptly to tenant/occupant requests and complaints, ensuring high levels of customer satisfaction.

2. Vendor & Contract Management

• Supervise third-party service providers and contractors, ensuring they deliver services according to Scope of Work (SOW) and Key Performance Indicators (KPIs).
• Conduct regular performance reviews, site inspections, and audits of vendors.
• Assist in the tendering process for new contracts and manage contract renewals or terminations as needed.

3. Financial Management

• Prepare and manage the annual operating budget (OPEX) and capital expenditure (CAPEX) plans for the facility.
• Monitor monthly expenditures against the budget, investigating variances and implementing cost-saving initiatives where possible.
• Review and approve vendor invoices in a timely manner.

4. Health, Safety, Security & Environment (HSSE)

• Lead the implementation of HSSE protocols, including emergency response planning, fire drills, and risk assessments.
• Ensure the facility complies with all local Chinese regulatory requirements regarding safety and environmental protection.
• Drive sustainability initiatives to reduce energy consumption and carbon footprint, aligning with JLL’s global sustainability goals.

5. Stakeholder Engagement & Reporting

• Serve as the main liaison between the client, building management, and internal JLL teams.
• Prepare and present monthly performance reports, highlighting KPIs, financial status, critical incidents, and improvement plans.
• Collaborate with the Project Management team on any fit-out, renovation, or relocation projects.

Qualifications & Requirements

• Education: Bachelor’s degree in Facility Management, Engineering, Business Administration, or a related field.
• Experience:Minimum 5–8 years of experience in facilities management, preferably within a corporate real estate or property management firm.Proven experience managing multi-service contracts and leading on-site operational teams.
• Technical Knowledge:Strong understanding of building systems (MEP), maintenance strategies, and life-cycle asset management.Familiarity with Computerized Maintenance Management Systems (CMMS) and Integrated Workplace Management Systems (IWMS).
• Language Skills:Fluent in Mandarin Chinese (written and spoken).Professional proficiency in English (written and spoken) is required for reporting and global communication.
• Certifications: Professional certifications such as CFM (Certified Facility Manager), FMP (Facility Management Professional), or relevant engineering licenses are highly preferred.
• Soft Skills:Strong leadership and team management abilities.Excellent problem-solving skills and ability to work under pressure.Strong communication and interpersonal skills to manage diverse stakeholders.High attention to detail and organizational skills.

Location:

On-site –Shanghai, China

Job Tags:

Facility Operations

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.