- Location
- Subang Jaya
- Type
- Full-time
- Department
- Operations
- Seniority
- C-Level
- Education
- Master
- Closing date
- Today
- Source
- CareersPage
Description
About the company:
Our client is a fast-growing convenience retail chain with a mission to deliver quality, value, and convenience to the everyday Malaysian. Built on a young, outspoken, and energetic culture, we are on a journey of bold expansion and are looking for a dynamic Head of Operations / Chief Operating Officer to drive our next phase of growth.
Role Summary:
The Head of Operations / COO will lead the overall store and back-end operations of all outlets across Malaysia. This role is suited for a hands-on leader who thrives in a fast-paced, multi-outlet retail environment, and is passionate about building high-performing teams, improving operational processes, and delivering strong business outcomes.
Key Responsibilities:
1. Strategic Operations Leadership
- Oversee and drive daily operations across all stores, logistics, supply chain, inventory, and support functions.
- Translate strategic goals into actionable operational plans and execute them with speed and precision.
- Lead key initiatives related to store expansion, digitization, and customer experience enhancement.
2. Store Network Management
- Lead the opening of new outlets including site planning, manpower sourcing, store layout (planogram), and launch readiness.
- Optimize existing store operations to improve sales performance, customer satisfaction, and operational compliance.
- Implement and enhance planogram strategies to maximize product visibility, turnover, and consistency.
3. SOP, Process & Compliance Improvements
- Review, develop, and enforce standard operating procedures (SOPs) across all functions.
- Lead continuous improvement efforts in processes, cost control, and operational efficiency.
- Ensure regulatory compliance, food safety, and in-store hygiene across all outlets.
4. People Leadership & Manpower Planning
- Build, coach, and inspire a strong team culture aligned with young and outspoken values.
- Oversee recruitment and manpower planning for store and central operations.
- Drive people development, performance management, and Compensation & Benefits (C&B) framework to retain talent.
5. Supply Chain & Inventory Excellence
- Ensure timely and cost-effective procurement, delivery, and inventory control.
- Monitor SKU performance and wastage, and implement measures to improve inventory accuracy and stock turnover.
- Lead warehouse operations and explore automation and system improvements (e.g., WMS, ERP).
6. Maintenance & Store Support
- Supervise repair and maintenance activities for all stores, ensuring minimal disruption and optimal store conditions.
- Work with cross-functional teams to resolve store-level issues efficiently.
7. Data-Driven & Results-Oriented Execution
- Monitor key metrics and KPIs for operational performance, cost, service quality, and store productivity.
- Identify bottlenecks and make data-driven decisions for swift improvements.
8. Cross-Departmental Collaboration
- Collaborate with Marketing, Merchandising, Finance, HR, and IT to align goals and deliver unified execution.
- Represent operations in strategic meetings and provide input for company-wide initiatives.
Key Requirements:
- Bachelor's Degree in Business Administration, Retail Management, Supply Chain, or related field. MBA preferred.
- Minimum 12-15 years' experience in multi-outlet retail operations, preferably in convenience stores (CVS), pharmacies, grocery chains, or departmental stores with large SKU count.
- Proven ability to lead large teams and drive improvements in SOP, people performance, and P&L results.
- Hands-on leadership style — not afraid to get involved on the ground to understand and solve operational challenges.
- Experience in C&B, recruitment, and people development strategies.
- Familiar with systems such as POS, ERP, inventory/WMS.
- Strong execution mindset and ability to balance strategy with operational discipline.
- Willingness to travel regularly to store locations.
Location:
Subang Jaya, Selangor
Remuneration:
MYR 15,000 - MYR 30,000
Consultant in-charge:
Kah Wai | [email protected] | 012 233 3162 (WhatsApp texting only)
