About the Role

We are seeking a highly experienced and analytical professional to support and enhance our global Resource & Partner Management operations. As a senior subject matter expert, you will play a key role in strengthening partner governance, improving operational efficiency, supporting risk and compliance activities, and driving process improvement initiatives across regions. Working closely with Solutions & Professional Services, Finance, Business Development, and global stakeholders, you will provide operational expertise, insights, and guidance to help ensure consistent execution, effective partner engagement, and high-quality business outcomes. 

What You'll Do

Partner Governance & Management

• Support the effective management of the services partner ecosystem through established governance, quality, and compliance practices.

• Monitor partner performance, operational metrics, forecasting activities, and billing processes, identifying areas for improvement.

• Contribute to partner quality reviews, issue resolution, and escalation management processes.

• Drive partner enablement through onboarding, training, certification, and operational readiness initiatives.

• Serve as a trusted advisor to internal stakeholders on partner-related operational matters and best practices. 

Operational Excellence & Continuous Improvement

• Identify opportunities to streamline processes, improve efficiency, and enhance operational consistency across global partnership.

• Support automation, reporting, and process improvement initiatives that drive scalable and sustainable outcomes.

• Develop and maintain operational documentation, standards, and governance processes.

• Leverage data and insights to identify trends, risks, and improvement opportunities.

• Promote knowledge sharing and best-practice adoption across teams and regions.

Risk, Controls & Process Governance

• Support governance and control activities across Resource & Partner Management processes.

• Contribute to audit readiness through accurate documentation, process compliance, and quality reviews.

• Drive standardisation of processes, controls, and operating procedures across regions.

• Participate in quality assurance reviews, issue tracking, and remediation efforts.

• Help maintain a strong control environment through ongoing monitoring and continuous improvement. 

What We're Looking For

Experience

• Bachelor's degree in Business, Operations Management, Finance, or a related discipline.

• 7+ years of experience in operations management, professional services, partner management, resource management, consulting operations, or a related field.

• Experience working in a global, matrixed environment with diverse stakeholder groups.

• Proven track record leading operational transformation, governance, or process improvement initiatives.

• Experience managing external partners, suppliers, or strategic delivery ecosystems is highly desirable.

Skills & Competencies

• Strong analytical and problem-solving skills, with advanced proficiency in Excel, reporting tools, and data analysis.

• Ability to translate operational data into actionable insights and strategic recommendations.

• Strong financial and operational acumen with attention to detail and accuracy.

• Excellent communication and stakeholder management capabilities across senior leadership, regional teams, and external partners.

• Demonstrated ability to independently drive alignment across diverse and geographically distributed teams.

• Passion for simplifying processes, driving automation, and improving operational effectiveness.

• Comfortable navigating ambiguity while maintaining focus on outcomes and execution excellence.

What Success Looks Like

Within this role, you will:

• Contribute to consistent and effective partner governance, financial management, and partner performance accountability

• Build strong working relationships with partners and stakeholders to support business objectives.

• Provide valuable insights and recommendations that support operational and financial decision-making.

• Drive measurable efficiency gains through automation, standardisation, and process optimisation.

• Support a strong control and compliance environment through effective governance and process discipline.

• Be recognized as a trusted subject matter expert within the Resource & Partner Management function.

What we offer

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact [email protected] or indicate this in your application.

Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity).

All requests are confidential and will not affect your candidacy.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.