Director, Small & Medium Business Sales, Comcast Business

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for effectively directing and monitoring the sales of integrated communication structure to small-to-medium business customers in an effort to maximize sales revenues and meet corporate objectives on a consistent basis. Directs and develops Managers/Supervisors in the field operation area. Provides leadership and direction for multiple functional areas. Manages professionals at manager, supervisor and professional levels. Ensures appropriate resources to achieve financial and business objectives. Influences, shapes and integrates strategy for functional area(s).

Job Description

Core Responsibilities

• Develops a consultative business-to-business sales culture through strong leadership and coaching. Leads by example by modeling the Comcast Credo, Touchstones and Promise.
• Coaches, reviews, rewards, motivates, disciplines and terminates managers in the field sales, Sales Engineering and Sales Support areas. Evaluates effectiveness of managers and implements necessary changes. Addresses personnel issues/performance issues in accordance with Company policy.
• Possesses an excellent knowledge of Company's products/services, pricing practices and selling skills to effectively oversee small-to-medium business sales deployment of new products and services that target the enterprise segment.
• Monitors and prepares reports and forecasts monthly, quarterly and annual sales results and other activity and performance measures through experience with processing and analyzing of data.
• Develops, plans and coordinates seminars, sale incentive plans and other strategies to achieve business unit objectives. Exhibits excellent written and oral communications, interpersonal skills and planning, presentation and organizational skills.
• Identifies and implements improvements in business processes yielding, increased sales performance and/or operational efficiency. through excellent time management, decision-making and human relations skills.
• Establishes and cultivates effective business relationships, both cross-functionally and with Division and Corporate Business Services teams and with internal organizations to ensure maximum effectiveness of the sales organization.
• Manages and monitors small-to-medium business sales channels within budgeted sales and expense targets.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Customer Experience (CX), Leadership, Sales Performance

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

10 Years +

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.