Service Support Coordinator

Overview

Support Customer Education operations by managing training logistics, reporting, systems updates, course administration, and customer communications across on-site, virtual, regional, and eLearning programs. Ensure accurate execution of training activities through Compass, CVENT, Smartsheet, and other business tools while improving processes, maintaining data accuracy, and delivering seamless customer training experience.

Responsibilities

Support the delivery and administration of Customer Education programs, including on-site, virtual, regional, Informatics, and eLearning training.

Create, update, and maintain Compass cases, work orders, training records, and related documentation.

Manage course registrations, scheduling, website updates, and training information in CVENT and other systems.

Prepare and maintain training reports, including New Orders Analysis and revenue recognition support.

Processing Work Orders, RA requests, and Support Requests, including short-shipping, change-of-ownership, serial-related tasks, and deletion requests.School Billing/Cvent and TA Support, covering Support Line, Billing, Instrument Moves, and RA activities.

Qualifications

1.     Bachelor’s degree in business administration, Education, Training Management, Operations, or

2.     A related field preferred.

3.     Years of experience in training coordination, customer education, learning operations, or administrative support roles.

4.     Experience managing training programs, course registrations, scheduling, and customer communications.