Customer Service Support

Job Title

Customer Service Support

Job Description

Be the trusted connection between customers and solutions by delivering exceptional service, managing orders and returns with precision, and driving fast, accurate resolution of inquiries in a high-volume, customer-focused environment.

Your role:

• Develop and maintain strong internal customer relationships by managing a high volume of inbound calls and emails, resolving inquiries and issues with urgency and professionalism.

• Serve as a trusted resource for customers by providing accurate information on pricing, product availability, lead times, promotions, and order status.

• Process customer orders, returns, and Return Material Authorizations (RMAs) with accuracy, partnering cross-functionally to ensure timely order fulfillment and issue resolution.

• Review and analyze transactions, identify discrepancies, correct records, and make necessary adjustments while managing multiple priorities with strong attention to detail.

• Maintain current product knowledge and support return and replacement activities to ensure a seamless customer experience throughout the order lifecycle.

You're the right fit if:

• You’ve acquired 3+ years of customer service experience.

• Your skills include the ability to thrive in a fast-paced customer service environment, effectively managing multiple priorities while maintaining accuracy, attention to detail, and responsiveness across a high volume of customer interactions, including email and phone inquiries.

• You have at least a high school diploma.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. 

• You’re a professional who possesses strong communication, problem-solving, and interpersonal skills, with the ability to build positive customer relationships, collaborate across teams, and deliver a customer-focused experience.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Learn more about our culture.

Philips Transparency Details

The pay range for this position in Tennessee is $22.00 to $35.00 per hour, plus overtime eligible.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.    

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Nashville, TN.

#LI-PH1

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.