Sales Operations Coordinator

Description

Company Overview:

XCaliber Container, LLC is a leading provider of high-quality shipping containers in Texas, New Mexico, and Oklahoma dedicated to providing innovative solutions to our customers for storage, transportation, and modular construction needs. With a focus on excellence and customer satisfaction, we are committed to driving growth and success in the storage industry. As we continue to grow and expand our operations, we are seeking a skilled and experienced Sales Assistant to join our team and support our Sales team/function.

Position Summary

We are seeking a highly organized and customer-focused individual to join our team as a Sales Operations Coordinator. This role is pivotal in ensuring a seamless post-sale experience for our customers, supporting the sales team with order processing, and coordinating operations for timely deliveries.

Key Responsibilities

Sales Operations

• Help process sales orders accurately and efficiently in the CRM and ERP systems.
• Confirming all documentation and payments are received.
• Prepare and send order confirmations, invoices, and related documentation.
• Collaborate with the sales team to ensure all order details are complete and accurate.
• Create task for the logistics team to coordinate deliveries.

Logistics & Delivery Coordination

• Help schedule and coordinate container deliveries & pickups with logistics partners and customers.
• Track shipments and proactively communicate delivery timelines.
• Resolve scheduling conflicts or delivery issues in a timely manner.
• In gating incoming inventory, create labels to ensure inventory accuracy
• Perform internal transfers in ERP for inventory purposes

Customer Success (Post-Sale Support)

• Serve as the primary point of contact for customers after the sale is completed.
• Ensure customer satisfaction by providing timely updates, answering inquiries, and resolving issues.
• Monitor customer feedback and escalate concerns to the appropriate departments.
• Help create a Net Promoter Score process to gain insight on customer feedback and drive process improvement
• Be responsible for the “Thank You” card initiative and coordinate with sales team

Requirements

Requirements

• 2+ years of experience in customer service, sales support, or logistics coordination.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite and CRM systems (e.g. HubSpot).
• Experience in logistics or transportation industry is a plus.

Location: Graham, TX.

Job Type: Full-time, exempt position

Benefits

XCaliber Container offers a total rewards package that supports the health, life, and career of our staff. The available plans and programs include:

• Comprehensive medical, dental and vision coverage options currently through United Healthcare
• Additional options for life, disability, accident, hospital, and critical illness coverage
• Employer-paid Employee Assistance Program (EAP) for all staff and individuals in their households
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA) with Employer contribution to HSA for eligible employees
• Employer-paid life insurance coverage at 1x salary
• Paid Time Off (2-4 weeks of PTO leave accrued per year based on years of service)
• (11) paid holidays
• Employer-paid Professional Development opportunities
• Colleague recognition program

XCaliber is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status. We welcome candidates from diverse backgrounds to apply.