Assistant Housekeeping Manager

Description

 The Assistant Housekeeping Manager works closely with the Executive Housekeeper to lead and coordinate Housekeeping and Public Space operations throughout the resort. This position plays a key role in maintaining exceptional standards of cleanliness, safety, efficiency, and guest satisfaction while supporting the development and success of the housekeeping team.

The ideal candidate is an organized, hands-on leader who takes pride in delivering a consistently high-quality guest experience and fostering a positive, productive work environment.

Essential job functions include:

•  Supervise Housekeeping and Public Space operations to ensure the hotel is consistently clean, safe, well-maintained, and guest-ready.
• Ensure adherence to The Boar’s Head Resort policies, procedures, and service standards.
• Oversee inventory, purchasing, disbursement, and cost control for linens, cleaning supplies, guest supplies, laundry supplies, uniforms, machinery, and equipment.
• Maintain appropriate staffing levels and payroll controls while establishing and monitoring productivity standards.
• Supervise rotational and special cleaning programs.
• Conduct daily inspections of guest rooms and public areas to ensure cleanliness, safety, and compliance with established standards; perform follow-up inspections as needed.
• Communicate and coordinate effectively with the Front Desk and Engineering departments to support a smooth and efficient resort operation.
• Ensure the department operates within the approved budget and established financial guidelines.
• Conduct department meetings to maintain positive working relationships, encourage teamwork, and promote employee morale, productivity, and efficiency.
• Follow up daily with the Engineering Department regarding maintenance issues and ensure timely completion of guest room and public space repairs.
• Complete all responsibilities in a timely and efficient manner while following established company policies and projecting a professional image of The Boar’s Head Resort.
• Keep the Executive Housekeeper promptly and fully informed of significant problems, unusual circumstances, or operational concerns so appropriate corrective action can be taken.
• Perform supervisory functions necessary to effectively and efficiently manage assigned personnel.
• Maintain a qualified and effective staff by establishing clear expectations, managing working relationships, holding employees accountable, and evaluating performance.
• Recommend salary adjustments, promotions, and dismissals as appropriate.
• Ensure proper training and onboarding of assigned personnel.
• Foster a cooperative, respectful, and harmonious work environment that supports employee morale and productivity.
• Identify and develop employees for future advancement opportunities.
• Maintain staffing guides and accurately monitor and track open job requisitions.
• Contribute to the overall success of the resort by performing additional duties and responsibilities as assigned.

Requirements

•  Previous supervisory or management experience in housekeeping, hospitality, hotel operations, or a related field.
• Strong leadership, communication, and organizational skills.
• Experience supervising, training, coaching, and evaluating employees.
• Knowledge of housekeeping, cleaning, laundry, and public-space operations.
• Ability to conduct inspections and maintain high cleanliness, safety, and quality standards.
• Experience with staffing, scheduling, payroll, inventory, and cost control preferred.
• Ability to work effectively with Front Desk, Engineering, and other resort departments.
• Strong attention to detail and commitment to guest satisfaction.
• Ability to work a flexible schedule, including weekends and holidays, as business needs require.