- Location
- Cape Town, South Africa
- Type
- Full-time
- Department
- Administration
- Closing date
- Today
- Source
- Workday
Description
Responsibilities / Tasks
Quotations:
- Generation of quotes based on information provided by RFQ (FSE / Customer).
- Discuss problems with FSE to understand expectations and solution.
- Should a quotation require more in-depth approach and require more time to complete, the client should be informed of when they can expect a quotation.
- Check for previous quotations to ascertain history / timeline of fault.
- Ensure correct spares are included using manuals / supplier information / technical support.
- Ensure the correct amount of Labour is included.
- Ensure the quoted margin is correct.
- Complete allocated quote requests for review and approval.
- Submit approved quotes to customers.
- Follow up on submitted quotes to confirm receipt and next steps.
- Confirmation of quotes and forward to open Service call on ERP system on receipt of Order Number.
- Reassign call to relevant Service Coordinator.
- Liaise with Procurement Team when Purchase Order must be created.
- Upload supporting documents to Central Admin Team’s Quotation folder.
- Host meeting with Supervisor/Manager to discuss unaccepted Quotations.
SLA Management:
- Generation Quotation based on SLA job cards (not included in SLA).
Your Profile / Qualifications
- National Senior Certificate (Grade 12).
- Previous administrative experience preferably within a Service or similar environment.
- Strong computer literacy with proficiency in Microsoft Excel, Word and Outlook.
- Good numerical and administrative skills with a high level of accuracy and attention to detail.
- Strong organizational and time management skills with the ability to prioritise and manage multiple tasks simultaneously.
- Ability to work effectively with Service Managers, Planners, Field Service Engineers, Customers and Internal stakeholders.
- Ability to work under pressure and meet deadlines in a fast paced Service environment.
- Ability to work independently as well as part of a team.
- A proactive approach to identifying and resolving administrative issues.
- Willingness to lean and adapt to new systems, processes and procedures.
Did we spark your interest?
Then please click apply above to access our guided application process.
Skills
ExcelERPProcurement