Assistant Service Manager – Herb Gordon Volvo

Job Description

Herb Gordon Volvo is dedicated to providing a world-class customer experience while delivering excellence in vehicle service. We pride ourselves on our professional, supportive, and growth-oriented environment. Join our team and be part of a dealership that values skill, leadership, and career development.

Position Overview:
We are seeking an Assistant Service Manager to support our Service Manager in overseeing the daily operations of our Volvo service department. The ideal candidate is organized, customer-focused, and has a proven track record of leading a high-performing team.

Responsibilities:

• Assist in managing daily service operations to ensure efficiency and customer satisfaction
• Support and coach service advisors and technicians to achieve department goals
• Monitor workflow, productivity, and service quality
• Ensure compliance with Volvo service standards and MileOne policies
• Communicate effectively with customers regarding service updates and concerns
• Assist in parts and inventory management as needed

Qualifications:

• 2-3 years service experience
• Strong leadership and team management skills
• Excellent communication and customer service skills
• Knowledge of dealership operations, service processes, and warranty procedures
• Ability to work in a fast-paced, dynamic environment

Why MileOne Autogroup:

• Competitive salary with performance-based incentives
• Comprehensive benefits package including health, dental, vision, and 401(k)
• Paid time off and holidays
• Training, mentorship, and opportunities for career growth
• Supportive and team-oriented work environment

MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.

By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications.

Service

Salary Range

30,000-40,000

   

Herb Gordon Volvo Cars Silver Spring

Post Internally and Externally

Zip Code

20904