Junior Account Manager

Department: Account Management

Employment Type: Full Time

Location: Milan

Description

Key Responsibilities

• Manage product development across key categories including barware, display and textiles
• Deliver client projects end-to-end, ensuring timelines, budgets, and quality standards are met. 
• Work with supplier base to develop prototypes efficiently and accurately 
• Identify opportunities to drive innovation across the account. 
• Support to monitor stock levels and ensure timely replenishment to support ongoing client demand. 
• Ensure all orders are processed in line with internal systems, financial controls, and operational procedures. 
• Maintain accurate documentation, including purchase orders, savings, and supplier records. 
• Work closely with internal teams (account, operations, logistics) to align sourcing with project requirements. 
• Support OTIF (On Time In Full) delivery performance through proactive planning and coordination. 
• Support global strategic initiatives across the account, with a focus on standardisation, scalability, and long-term value creation. 
• Ensure customer service is a priority. Identify and resolve all issues relating to customers within agreed SLA’s. 
• Produce accurate customer quotations, ensure quality samples and artwork for proposals. Diligently follow-up all quotations distributed to generate orders. 
• Demonstrate creativity and share new ideas with peers. 
• Willingness to visit client offices and confidently present samples 

Skills, Knowledge and Expertise

• Excellent verbal and written communication skills. 
• Product knowledge and the ability to identify feasible product solutions for the client. 
• Highly organised with strong attention to detail and ability to manage multiple priorities.
• Client management skills, with the ability to work effectively with teams across different regions and levels of seniority. 
• Excellent project management skills are key to the role, and a high level of detail is expected. 
• Understanding of individual cultural differences and ability to establish and maintain relationships with colleagues and clients. 
• Team player with the ability to lead by example. 
• Problem solving and the ability to identify and clearly present solutions.
• Have a basic understanding FMCG route to market process. 
• Experience in managing product development with an understanding of production and materials is would be distinct advantage. 

Equal Opportunities