Assistant Front Office Manager

Position Overview

The Assistant Front Office Manager plays a vital leadership role in ensuring a seamless, sophisticated, and guest-focused front office operation. This position supports the Front Office Manager in overseeing the day-to-day activities of the front desk, concierge, guest services, and bell team, while upholding the highest standards of service and professionalism.

Ideal candidates will have a background in luxury or ultra-luxury hospitality, with strong leadership skills, attention to detail, and a genuine passion for creating unforgettable guest moments.

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Key Responsibilities

• Assist in managing all front office operations to ensure flawless guest arrival and departure experiences.

• Support and motivate a team of front desk agents, concierge, guest services, and bell staff to deliver personalized and anticipatory service.

• Handle guest feedback and service recovery with grace, discretion, and a commitment to exceeding expectations.

• Monitor room inventory, rates, and reservations to maximize occupancy and revenue.

• Collaborate with Housekeeping, Reservations, and Food & Beverage teams to ensure smooth communication and operational efficiency.

• Participate in recruitment, training, and ongoing development of front office team members.

• Ensure all brand standards, luxury service protocols, and grooming guidelines are consistently met.

• Prepare and analyze daily reports, assist with budgeting, and maintain accurate operational records.

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Qualifications & Experience

• Minimum 2 years of experience in a luxury or ultra-luxury hotel front office leadership role (Front Office Supervisor or Assistant Front Office Manager).

• Proven ability to manage, inspire, and develop a team in a high-end hospitality environment.

• Strong knowledge of front office systems (e.g., Opera PMS) and Microsoft Office Suite.

• Exceptional communication, interpersonal, and problem-solving skills.

• Fluent in English; additional languages are an advantage.

• Impeccable personal presentation and a polished, professional demeanor.

• Ability to work flexible schedules, including evenings, weekends, and holidays.