Banamex - Analista de Investigación y Validación de Antecedentes

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
• Provide regular status updates for all project participants and create presentations for steering committee updates
• Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
• Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
• Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
• Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred
• Proficient in Microsoft Office
• General knowledge of client reporting across the industry and our competitors
• Working knowledge of SQL environments and database queries
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Analista de Background Check:

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### Ejecutar y gestionar el proceso de verificación de antecedentes (Background Check) de candidatos seleccionados, garantizando la validación oportuna y precisa de información personal, laboral, académica y regulatoria, con el objetivo de identificar riesgos potenciales, documentación apócrifa, incumplimientos normativos o cualquier desviación que pueda impactar la contratación de talento para la organización.

### Responsabilidades principales

• Realizar validaciones de antecedentes de candidatos locales y globales conforme a políticas internas y requerimientos regulatorios.
• Gestionar procesos de screening en diferentes plataformas y proveedores especializados.
• Coordinar verificaciones laborales y académicas para confirmar la autenticidad de la información proporcionada por los candidatos.
• Analizar resultados de investigaciones y documentar hallazgos relevantes.
• Identificar riesgos asociados a fraude, conflictos de interés, documentación alterada o información inconsistente.
• Escalar casos con hallazgos relevantes a las áreas correspondientes para su evaluación y resolución.
• Mantener evidencia documental y registros completos de las validaciones realizadas.
• Garantizar el cumplimiento de políticas de contratación, controles internos y regulaciones aplicables de privacidad y manejo de datos.
• Dar seguimiento a proveedores externos de Background Check asegurando el cumplimiento de SLA y estándares de calidad.

### Conocimientos requeridos

• Procesos de contratación .
• Verificaciones de antecedentes laborales y académicos.
• Gestión documental y validación de evidencias.
• Análisis de riesgo y detección de inconsistencias.
• Manejo de bases de datos y herramientas de seguimiento de casos.

### Competencias clave

• Atención al detalle.
• Pensamiento analítico.
• Gestión del riesgo.
• Integridad y confidencialidad.
• Organización y seguimiento.
• Comunicación efectiva.
• Toma de decisiones basada en evidencia.
• Trabajo en equipo y colaboración.

### Indicadores de desempeño (KPI)

• Cumplimiento de SLA de Background Check.
• Porcentaje de expedientes completados sin errores.
• Tiempo promedio de cierre de validaciones.
• Calidad de la documentación y evidencias recopiladas.

### Requerimientos

• Lic. Concluida
• Experiencia necesaria en roles asociados a Verificación de Antecedentes, Background Check etc.
• Deseable en Instituciones Financieras
• Amplio cumplimiento de SLA de Background Check, cierre de validaciones, etc
• Excel Intermedio
• Notas: Recuerda subir tu CV adjunto a tu postulación y actualizado.

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## Job Family Group:

Operations - Core

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## Job Family:

Operations Support

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## Time Type:

Full time

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## Most Relevant Skills

Please see the requirements listed above.

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## Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.