Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The Senior Transformation Program Manager is responsible for leading the enterprise-wide transformation programs that enable Medtronic's Service Center Strategy. This role drives the planning, execution, governance, and realization of strategic initiatives focused on service center footprint optimization, service capability development, process harmonization, cost optimization, and digital enablement.

This individual will partner across regional service organizations, supply chain, quality, IT, finance, HR, and operating units to deliver complex, multi-year transformation programs that improve customer experience, increase operational efficiency, drive scalable growth, and support service profitability objectives. The role requires exceptional program leadership, change management expertise, executive communication skills, and the ability to influence across a highly matrixed global organization.

This is a remote role based in Puerto Rico with occasional travel up to 25%.

         

         

• Manage complex, cross-functional programs focused on:
  • Service center footprint optimization
  • Capability development and segmentation
  • Process and systems harmonization
  • Cost optimization
  • Digital enablement and innovation
• Develop and maintain integrated transformation plans, milestones, dependencies, risks, and executive reporting.
• Establish program governance structures and facilitate executive report outs.
• Build business cases and value realization plans to support strategic investment decisions.
• Lead organizational change management activities including communications, stakeholder engagement, training, and adoption planning.
• Partner with regional leaders to define future-state operating models and transfer or transition roadmaps.
• Drive alignment on standardized processes, systems, data models, and performance metrics across service operations.
• Identify and implement opportunities to reduce complexity, improve scalability, and optimize cost-to-serve.
• Partner with Digital, IT, and Operations teams to accelerate automation, analytics, AI, and process mining initiatives supporting service operations modernization.
• Monitor program performance and ensure delivery of operational, financial, quality, and customer experience outcomes.
• Provide executive-level communications, presentations, and recommendations to senior leadership.
• Coach project managers and workstream leaders to ensure disciplined execution and accountability.

Strategic Responsibilities

Footprint Optimization

• Lead initiatives to evaluate, rationalize, and optimize the global service center network.
• Support site specific strategies, capability realignment, and regional hub strategies.
• Develop business cases supporting scalability, efficiency, and growth opportunities.
• Develop and execute plans that minimize customer, quality, and operational disruption during network and capability transitions.
• Partner with regional and functional leaders to define transfer or transition roadmaps that support future-state operating models and stable ramp-up  

Process Harmonization

• Drive global standardization of service center processes, systems, and operating procedures, including how Primary Service Centers support Regional Service Centers.
• Lead cross-functional efforts to simplify workflows, reduce variation, and improve operational performance.

Cost Optimization

• Identify opportunities to improve productivity, utilization, and operating leverage.
• Drive programs focused on reducing operating costs while maintaining service quality and compliance.

Digital Enablement

• Accelerate deployment of digital tools, automation, analytics, AI, and process mining capabilities.
• Partner with IT and Digital organizations to prioritize and execute transformation initiatives.

Must Have: Minimum Requirements

• Bachelor's degree required.
• 10+ years of relevant experience in program management, business transformation, operations, supply chain, service operations, consulting, or related fields.
• 7+ years leading large-scale, cross-functional enterprise transformation programs.

Nice to Have

• MBA or advanced degree.
• PMP, PgMP, Lean Six Sigma Black Belt, Prosci, or equivalent certification.
• Experience in MedTech, healthcare, manufacturing, supply chain, or service operations environments.
• Experience managing complex global initiatives involving multiple stakeholders and business functions.
• Strong financial acumen with experience developing business cases and tracking value realization.
• Demonstrated experience leading organizational change and transformation efforts.
• Experience leading network optimization, operating model redesign, shared services, or service transformation initiatives.
• Knowledge of ERP systems, CRM platforms, service management systems, process mining, AI, and digital transformation methodologies.
• Experience presenting to executive leadership teams.

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

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Recruitment Fraud Alert

We are aware of phishing scams targeting job seekers. Please keep the following in mind: 

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. 

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. 

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [email protected]. 

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Benefits & Compensation
 

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.