IT Support Engineer

White Collar Factory (95009), United Kingdom, London, London

IT Support Engineer

About the Role

Do enjoy solving complex tech puzzles and keeping things running smoothly? As an IT Support Engineer, you're the engine room of our London Head Office. You’ll be hands-on with a high-end tech stack—from the latest Windows and Mac endpoints to immersive auditorium AV and cutting-edge digital signage.

This isn't a 'sit and wait' support role. You’ll be building, troubleshooting, and improving the tech that empowers our people on a daily basis. Whether you’re architecting a fix, mastering a new meeting room setup, or optimising our digital environment, you’ll end your day with the genuine satisfaction that you’ve made someone’s work-life better. If you love variety, tech, and the thrill of a problem well-solved, we want to hear from you.

Key Responsibilities:

• Manage incidents in person at the IT bar and remotely.

• Manage requests, changes and problems.

• Oversee events in the auditorium

• Ensure meeting room tech and digital signage is functioning correctly

• Service improvements

What are we looking for?

• Strong technical knowledge in End User Compute technologies including Windows 11, MacOS, Virtual Desktops (AWS Workspaces), Mobile, VC (preferably Zoom) and digital signage platforms.

• Technical knowledge of management tools including Intune, Jamf, Airwatch.

• Technical knowledge of Google Workspace

• Knowledge of ServiceNow, Jira and Confluence

• Effective communication with associates at all levels, both technical and non-technical.

• Ability to work autonomously whilst being part of a wider team.

Where and how you'll work

This is a permanent position based in our London office.  

We have a hybrid working model which gives you flexibility to work from our offices and from home. 

We’re big on collaboration and connection, so you’ll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays.

What’s in it for you

• Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation

• We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)

• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave

• Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

• REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies

• OutFront – to provide LGBTQ+ support for all associates

• Mind Your Mind – signposting support and promoting positive mental wellbeing for all

• Women in Tech – promoting an inclusive environment in tech

• EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

• Enabled - focused on supporting associates with disabilities and neurodiversity

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact [email protected]  All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.