- Salary
- $63k – $65k/yr
- Location
- New York, NY
- Type
- Full-time
- Seniority
- Manager
- Education
- Bachelor
- Source
- ApplicantPro
Description
Key Responsibilities
- The Service Delivery Manager I is responsible for all aspects of the contracted site services in Mail Operations. In order to achieve these objectives, the SDM is expected to: achieve financial results, enhance customer satisfaction, and increase employee engagement.
***Financial Performance - Manages expenses, analyzes asset performance and expenditures
- ***Customer Satisfaction
- Meets regularly with customer contact and other member of the customer's management team
- Recommends service enhancements based upon knowledge of customer's business strategy
- Maximizes proprietary Quality Management utilization through service quality metrics reviews
- ***Employee Engagement
- Demonstrates exemplary ethical conduct that establishes an atmosphere of trust and support
- Recognizes performance through fair and honest merit evaluation and rewards employees for innovation, risk-taking,
- Coaches and counsels to create a positive atmosphere of professionalism and support; provide honest and timely
- feedback to employees; addresses performance issues with directness and sensitivity
- Makes fair and equitable hiring decisions that promote workforce diversity while adhering to all applicable regulations
- Oversees training and provides development opportunities
- Effectively balances resources to maximize productivity and efficiency
Qualifications:
- Undergraduate degree preferred·
- Experience in Mail Services preferred.
- Management experience in multi-service environment·
- Effective customer relationship building skills·
- Effective written and verbal communication skills; proven analytical skills·
- Excellent planning, prioritization and organizational skills·
- Proven experience in high volume/fast paced environment·
- Ability to resolve issues without management supervision required·
- Proven experience in achieving financial goals related to revenue and profitability managing a monthly revenue·
- Computer proficiency in email environments, MS Word/Excel or similar program
Skills
Excel
