Commercial Insurance Sr. Client Manager

📍 Chattanooga, TN (Hybrid) | Full-Time

📍Salary: Up to $100k - DOE

Lead Client Strategy. Influence Outcomes. Build Lasting Partnerships.

A highly respected insurance and risk management organization is seeking a Senior Client Manager to serve as a strategic advisor for complex commercial clients.

This highly visible role combines relationship management, renewal strategy, risk consulting, and team leadership. You'll partner closely with Producers, Account Managers, carrier partners, and client leadership to deliver innovative solutions while ensuring an exceptional client experience.

If you thrive in a consultative environment and enjoy leading sophisticated client relationships, this could be the next step in your career.

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What You'll Do

Strategic Client Leadership

• Serve as a trusted advisor for a portfolio of middle-market and complex commercial accounts
• Build relationships with key decision-makers including CFOs, CEOs, Controllers, Safety Directors, and Operations Leaders
• Lead renewal strategy discussions and stewardship meetings
• Develop and execute client service plans designed to support retention, growth, and risk management goals
• Identify coverage gaps, emerging risks, and opportunities for expanded solutions

Renewal & Marketing Strategy

• Direct the renewal process from exposure analysis through placement and implementation
• Review market options, negotiate with carriers, and develop coverage recommendations
• Analyze premiums, rates, program structures, and financial impacts
• Prepare and present client-facing proposals, stewardship reports, and strategic recommendations
• Support new business opportunities and account growth initiatives

Team & Project Leadership

• Coordinate internal resources to ensure timely and accurate delivery of services
• Mentor and delegate work to client service team members
• Oversee complex service issues, policy changes, audits, and contract reviews
• Collaborate with subject matter experts across claims, loss control, compliance, and risk management disciplines

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What We're Looking For

✅ Active Property & Casualty License

✅ 5+ years of Commercial Lines Account Management, Client Management, or Brokerage experience

✅ Experience managing complex middle-market or large commercial accounts

✅ Strong knowledge of commercial insurance products, marketing strategies, and carrier relationships

✅ Proven ability to lead executive-level client conversations

✅ Strong project management, organizational, and delegation skills

✅ Experience with agency management systems and CRM platforms

✅ Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint

Preferred

⭐ CIC, CPCU, ARM, CRM, or related industry designation

⭐ Bachelor's Degree or equivalent industry experience

⭐ Experience presenting renewal strategies and risk management recommendations

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Why Professionals Are Drawn to This Opportunity

This organization has built a reputation for investing in its people, encouraging career growth, and empowering professionals to make meaningful contributions.

Benefits & Perks

✅ Hybrid work flexibility

✅ Comprehensive Medical, Dental & Vision Insurance

✅ 401(k) with Company Match

✅ Company-Paid Life & Disability Insurance

✅ Generous PTO Programs

✅ Employee Assistance Program (EAP)

✅ Volunteer Time Off (VTO)

✅ Tuition Reimbursement & Professional Development

✅ Career Mobility Opportunities

✅ Employee Resource & Networking Groups

✅ Charitable Giving Match Programs

✅ Employee Stock Purchase Opportunities

✅ Collaborative, growth-focused culture

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The Bottom Line

If you're a Commercial Lines professional who enjoys leading client strategy, mentoring teams, and building long-term partnerships, this is an opportunity to join an organization that values expertise, collaboration, and career development. APPLY NOW!