Field Service Engineer - PFA- Middle East
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- Location
- Riyadh : P.O.Box 5426, King Abdul Aziz District, Salah Al Deen. Al-Aubi Street, opposite to Riyadh Air Base, Saudi Arabia
- Workplace
- Remote
- Type
- Full-time
- Department
- Engineering
- Seniority
- Mid
- Experience
- 2+ years
- Source
- Workday
Description
Responsibilities / Tasks
Key Responsibilities:
- Perform installation, commissioning, maintenance, and repair of GEA Food processing & packing equipment at customer sites across the Middle East with focus on KSA
- Ensure mechanical and basic electrical troubleshooting of food processing & packing machinery such as fryers, mixers, ovens, forming and coating equipment
- Coordinate with customers and internal teams for project execution and equipment start-up.
- Conduct preventive maintenance and calibration activities to minimize downtime and ensure equipment performance.
- Maintain accurate documentation including service reports, commissioning checklists, and technical feedback.
- Provide timely technical support and training to customers on proper equipment usage and best practices.
- Identify spare part needs and support customers with spare parts recommendations and follow-up.
- Ensure compliance with Health, Safety, and Environment (HSE) standards at all times during on-site visits.
- Support claims handling and warranty assessments where required.
- Promote GEA's digital tools and remote service offerings to enhance customer experience and operational efficiency.
- Maintain proactive communication with customers to ensure satisfaction and service continuity.
- Identify upselling opportunities in spare parts and services.
- Flexibility to travel extensively across the region, sometimes on short notice.
- Participate actively in the implementation of DIGITALIZATION drive by the company.
- Report to Director Service FHT.
- Job will be based in Jeddah, KSA
Your Profile / Qualifications
- Degree/Diploma in Mechanical, Electrical, or Mechatronics Engineering.
- 2–5 years of hands-on field service experience, preferably in the Food processing & packing equipment
- Prior experience with GEA or similar industrial Food processing & packing equipment equipment is a strong advantage.
- Deep understanding of electrical and mechanical systems; basic knowledge of automation is beneficial.
- Excellent troubleshooting, communication, and customer service skills.
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Skills
ComplianceCustomer ServiceUpselling