Director of Client Services

Description

The Director of Client Services plays a vital role in the organization by capturing new sales, establishing new client and partner relationships, identifying new opportunities outside of existing relationships and generating interest in Briljent’s services in the state, federal or corporate sector in support of the execution of developed marketing plans.

Must be eligible to work in the United States. No sponsorships are available currently. 

Responsibilities: 

• Both independently and in collaboration with the Business Development team members, prepares and executes action plans to procure business for Briljent
• Responsible for acquiring new business and driving the market towards Briljent offerings
• Responsible for identifying and cultivating new relationships that result in additional business for Briljent
• Continually drives new opportunities by establishing and strengthening relationships with industry influencers and strategic partners
• Travels to prospective client and partner offices or meeting sites on a regular basis to develop in-person relationships and potential partnerships
• Attends networking events and conferences to seek out new client or partner relationships and win new business 
• Provides significant input on business development strategy to the Business Development Team
• Establishes individual goals and performance metrics in close collaboration with the VP of Business Development
• Develops, in conjunction with others or independently, sales strategies that best meet Briljent’s needs
• Develops and maintains knowledge of Briljent's capabilities and offerings
• Consults with potential clients and partners to develop strategies and solutions
• Manages preparation of proposals, presentations and negotiates contracts
• Maintains accurate account of activities using the Salesforce CRM
• Prepares required sales status reports that include activity, follow-up, closings, and adherence to key performance indicators and revenue targets

Requirements

• Consultative Mindset: Listening and Understanding client needs and tailoring solutions
• Strong preference for experience leading business development or sales activities for Health and Human Service clients Emphasis on Medicaid, Public Health, and Health Information Exchange experience
• Ability to successfully use consultative sales approaches
• Excellent written communication skills including persuasive writing
• Excellent verbal communication skills and demonstrated ability to speak clearly and persuasively in positive or negative situations
• Be able to effectively, respectfully, and pro-actively communicate with team members and subject matter experts
• High level of attention to detail and the ability to generate creative solutions
• Strong working knowledge of Microsoft products
• Understanding of and ability to use a CRM
• Ability to travel to client locations in a timely manner
• Approachable by being open, friendly, and flexible with all team members
• Comfortable meeting with a team to collaborate and discuss progress
• Able to remain composed under pressure 
• Able to effectively cope with ambiguity, move forward without all the answers in place, and not get distressed when things are up in the air
• Able to balance time and tasks, focus on priorities while keeping an eye on all tasks that need to be completed to bring project deliverables in on time

Education and Experience:

• Bachelor's degree in marketing, business, or a related field and five to ten years of experience in sales or business procurement, or an equivalent combination of education and experience
• Experience selling professional services over products/technology is preferable
• Demonstrated experience establishing sales strategies and selling to an annual sales forecast
• Demonstrated experience managing proposal efforts, as well as ability to effectively market Briljent’s capabilities
• Experience and understanding of professional consulting services including, training, project management, change management, strategic planning, and business analysis 
• Demonstrated working knowledge of marketing techniques and financial principles
• Demonstrated effective group presentation skills
• Demonstrated professionalism, diplomacy, sensitivity, and tact to portray Briljent in a positive manner
• Proven ability to prioritize and plan work activities, use time efficiently, set goals and objectives and develop realistic action plans
• Demonstrated ability to work well with others, perform under pressure, and meet expected deadlines 

What else does it take to be successful at Briljent?

• Consultative Mindset –Listen. Stay client-focused. Understand and prioritize the needs, goals, and concerns of clients Customize solutions to meet the specific requirements and expectations. Encourage open-communication and collaboration
• Flexible - Be open to change and adaptable to new situations, ideas, and approaches
• Learning Leader – At Briljent, we seek new ideas, find creative ways to hone skills, and share lessons learned so we can continually bring our best to our clients. It's not always easy. Honestly, it's not always comfortable. But that's okay. We love a good challenge
• Impeccable Integrity – Maintain a high level of integrity, honesty and ethics in all interactions and decision making. Do what's right, do what you say you're going to do, and do it all honestly

Physical Requirements & Environmental Conditions: An employee must meet these physical demands to successfully perform the essential functions of this job. Employee is regularly required to talk or hear, sit, and utilize technology tools such as a laptop computer for extended periods of time. Specific vision abilities include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Briljent is a solutions-based company.  Solutions come from creative ideas; ideas come from being creative with differences.  Briljent believes diversity and inclusion are critical to the success of the company.  Employment at Briljent is based on merit and professional qualifications.  We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, national origin, disability, age, veteran status, marital status or any other basis protected by federal, state or local law, regulation or ordinance.