Sales and Operations Assistant Manager

Sales and Operations Assistant Manager

Do you thrive on coaching top performers, driving sales results, and creating exceptional member experiences?

We're looking for a high-energy, results-driven Sales and Operations Assistant Manager to help lead a team focused on growing member relationships, increasing product adoption, and consistently achieving ambitious sales goals. This is not a role for someone who is satisfied maintaining the status quo. We're seeking a motivated leader who can inspire employees, drive performance, and turn every member interaction into an opportunity to deepen relationships and deliver value.

If you're passionate about coaching employees to exceed goals, developing sales talent, and creating a culture of accountability and performance, we want to talk with you.

ABOUT SKYONE FEDERAL CREDIT UNION

SkyOne Federal Credit Union is committed to helping our members achieve financial success while delivering an exceptional member experience. Guided by our core values of Performance, Accountability, Integrity, Innovation, and Respect, we strive to build strong relationships with our members, business partners, community organizations, and employees.

Our team works collaboratively to provide innovative financial solutions that make banking easier, more rewarding, and more accessible for the individuals and organizations we serve.

A DAY IN THE LIFE OF A SALES AND OPERATIONS ASSISTANT MANAGER

Every day, you'll play a critical role in balancing two equally important priorities: driving sales results and ensuring operational excellence.

One morning, you may be reviewing sales performance, referral activity, and member engagement metrics to identify opportunities for growth. Later, you could be coaching employees on uncovering member needs, strengthening consultative sales skills, and deepening financial relationships through meaningful conversations.

In the afternoon, you might analyze service levels, staffing needs, queue management, and operational performance to ensure members receive a seamless experience across all channels. You may also partner with leaders across the organization to improve processes, launch new initiatives, and support strategic objectives.

As a hands-on leader, you'll motivate employees to achieve ambitious sales goals while ensuring operational standards, compliance requirements, and service expectations are consistently met.

Success in this role means developing a high-performing team that delivers exceptional member experiences, achieves sales objectives, and executes efficiently every day.

Simply put, your mission is to drive growth, develop people, and optimize operations.

WHAT YOU'LL BE RESPONSIBLE FOR

Driving Sales Growth and Member Relationships

• Lead the team in achieving and exceeding sales, referral, and member relationship goals.
• Coach employees to identify member needs and recommend products and services that provide meaningful value.
• Reinforce the SOAR Sales and Service Model to maximize relationship-building opportunities.
• Monitor individual and team sales performance, conversion rates, and campaign results.
• Develop strategies to increase product penetration, member engagement, and overall growth.
• Promote a culture focused on proactive outreach, referrals, and relationship development.
• Recognize and celebrate achievements while motivating employees to consistently exceed expectations.

Leading Daily Operations

• Oversee daily contact center operations to ensure service levels, productivity, and operational goals are achieved.
• Monitor workflows, staffing levels, queues, and employee performance to maximize efficiency.
• Resolve escalated member concerns while balancing service excellence and business objectives.
• Ensure adherence to policies, procedures, regulatory requirements, and operational standards.
• Coordinate resources and priorities to support business continuity and operational effectiveness.
• Partner with vendors and internal stakeholders to address operational challenges and improve service delivery.

Developing High-Performing Employees

• Coach, mentor, and develop employees to achieve both sales and service goals.
• Conduct performance reviews, quality evaluations, and regular coaching sessions.
• Foster a culture of accountability, collaboration, continuous improvement, and professional growth.
• Support talent development and succession planning efforts.
• Build trust through consistent leadership, communication, and problem-solving.

Improving Performance Through Data and Process Optimization

• Analyze sales, operational, service, and productivity metrics to identify trends and opportunities.
• Implement process improvements that enhance efficiency, employee effectiveness, and member experience.
• Support strategic initiatives designed to increase growth and operational performance.
• Utilize reporting and analytics to make data-driven recommendations and decisions.
• Collaborate across departments to improve workflows, communication, and organizational results.

WHAT IT TAKES TO BE SUCCESSFUL

The ideal candidate is equal parts sales leader, operational strategist, coach, and problem solver.

You understand that sustainable growth requires both strong sales performance and operational discipline. You know how to motivate people, improve processes, leverage data, and create accountability while maintaining an exceptional member experience.

You don't simply manage day-to-day operations. You drive performance, develop talent, and create measurable results!

THE IDEAL CANDIDATE

You might be a fit if you:

• Are motivated by achieving and exceeding sales goals.
• Enjoy coaching employees and developing top performers.
• Understand how operational excellence supports business growth.
• Balance member service with a strong sales mindset.
• Use data to identify opportunities and drive improvement.
• Thrive in a fast-paced environment with competing priorities.
• Build trust through accountability, communication, and follow-through.
• Continuously look for ways to improve processes, performance, and results.
• Lead with confidence, adaptability, and a focus on outcomes.

WHAT YOU'LL LOVE ABOUT THIS OPPORTUNITY

This role offers the opportunity to make a direct impact on both employee success and organizational performance. You'll help shape the member experience, strengthen operational effectiveness, support business growth, and contribute to the development of a high-performing team.

You'll work alongside leaders who value initiative, collaboration, innovation, and continuous improvement while building a rewarding career with an organization dedicated to helping people succeed.

Ready to Grow with Us?

If you're passionate about coaching employees, improving operations, delivering exceptional service, and driving meaningful results, we'd love to hear from you.

Apply today and show us how you've developed people, solved challenges, improved processes, and created measurable results. Your next opportunity to lead and make an impact starts here.

SkyOne Federal Credit Union is an Equal Opportunity Employer and values diversity in the workplace.