Account Manager

Department: GTM

Employment Type: Full Time

Location: Tilbury

Description

Key Responsibilities

• Manage and develop a portfolio of strategic customer accounts, driving customer retention and revenue growth.
• Build and maintain strong relationships with customer stakeholders, including director and executive-level contacts.
• Act as the primary point of contact for customers, ensuring effective communication and service delivery.
• Lead regular customer review meetings, presenting KPIs, performance updates, and improvement plans.
• Develop and maintain customer Standard Operating Procedures (SOPs) and ensure service delivery aligns with agreed expectations.
• Monitor customer performance against agreed KPIs and identify opportunities for operational and commercial improvement.
• Support pricing reviews, quotations, contract renewals, and tender submissions.
• Identify cross-selling and upselling opportunities across Uniserve's portfolio of supply chain solutions.
• Work closely with internal operational teams to manage escalations, resolve service issues, and deliver customer-focused solutions.
• Drive continuous improvement initiatives that enhance service quality, efficiency, and customer experience.
• Analyse customer performance data and provide insights to support strategic decision-making.
• Build effective relationships with suppliers, partners, and key internal stakeholders to deliver business objectives.

Skills, Knowledge and Expertise Required

• Proven experience in account management, customer success, or supply chain customer management within logistics, freight forwarding, or supply chain operations.
• Strong understanding of global supply chain activities, including freight, customs, warehousing, and distribution.
• Demonstrated ability to build and manage relationships with senior stakeholders and key decision-makers.
• Commercially minded with experience supporting pricing, quotations, tenders, and account growth initiatives.
• Strong analytical skills with the ability to interpret KPIs, identify trends, and make data-driven recommendations.
• Excellent communication, presentation, negotiation, and stakeholder management skills.
• Experience managing customer reviews, business reviews, and service performance discussions.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Proactive problem solver with a focus on delivering effective customer solutions.
• Advanced Microsoft Excel skills, with Power BI experience advantageous.
• Experience within ocean freight, air freight, road freight, customs compliance, or broader supply chain services would be highly desirable.

Benefits

• Competitive Salary: We value your skills and commitment.
• Discretionary Bonus: Because your hard work deserves to be rewarded.
• Pension Scheme: We've got your future covered.
• Annual Salary Review: Your growth matters to us.
• Free Eye Test and up to £69 Vouchers towards Glasses: Taking care of your vision.
• Interest-Free Company Loan: We're here to support you.
• Free On-Site Parking: Convenient and hassle-free.
• Referral Bonus £750: Spread the word and earn some extra cash.
• Care First Lifestyle Programme: Because your well-being matters.
• Flu Jabs Annually: Stay healthy, on us.
• Group Life Policy: We've got you covered.
• Electric Vehicle Charging Points at Work: Embrace sustainable transport
• Flexible Career Pathway: Grow with us! 
• Supply Chain Academy: We create, deliver and manage learning that strengthens our organisation and the wider supply chain.
• Enhanced Holiday Scheme: we believe loyalty should be rewarded.
• Apprenticeships: Earn while you learn  we offer apprenticeships that build talent in vital areas like technology, people, finance, operations and much more.
• Private Health Care: We are committed to your wellbeing.