About This Position

 

This position is a critical role within the Austin Energy Operations organization and a member of the Electrical Systems and Engineering Technical Services team. This position is responsible for managing a team of Key Account managers who are responsible for managing Austin Energy's largest and most significant customers based on revenue and service complexity. The position is responsible for customer escalations and usually the team that this position manages are many customer's first contact when they are dissatisfied with services of Austin Energy. Thus, this position requires extensive knowledge of utility services and Austin Energy's key systems for monitoring and reporting on utility services. This position must interface with Directors and executive leadership and therefore have excellent written and oral communications skills. Also, in leading a professional team of managers, this position must have excellent managerial and organizational skills. Primary duties including troubleshooting customer issues and working across the utility with Operations and Engineering teams to help resolve.

- Lead team of professionals who manage relationships with key customers
- Ensure training and development of team with knowledge of AE tools and systems needed to best serve key customers
- Execute and manage contracts as appropriate
- Serve on the Incident Command team
- Maintain relationships with surrounding utilities as a means to troubleshoot issues within AE's system and between surrounding utilities' systems and key account customers

 

Job Description:

Director, Energy Efficiency Service

Purpose:

Under nominal direction of the Vice President of Customer Energy Solutions, manages, oversees and directs the implementation of Austin Energy's Demand-Side Management (DSM) residential, commercial, and industrial energy efficiency projects and programs. In addition, implements Green Building and sustainability projects and programs. Maintains excellent relationship with Austin Energy’s Commercial and Key Account Customers.

Duties, Functions and Responsibilities:

 Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Plans, directs, and coordinates the development and delivery of a range of technical program services to improve energy efficiency in new and existing residential, commercial and industrial building.

• Directs and manages the performance of energy audits and engineering feasibility studies; reviews and evaluates recommendations of building design reviews and studies, and cost-effectiveness comparisons of end-use technologies.

• Manages annual O&M, CIP and incentive budgets including preparing short and long-term spending plans.

• Prepares and presents annual results-of-operations reports for Austin Energy management and public advisory committees.

• Manages promotional and outreach efforts to establish partnerships with contractors, vendors and trade allies to enhance customer services and participation to meet Austin Energy's energy efficiency goals.

• Formulates specific plan objectives to achieve desirable electric load shape changes through energy efficiency and load management programs and projects.

• Directs technical and planning process elements for evaluating alternative energy efficiency program initiatives.

• Develops and executes strategies to maintain excellent customer satisfaction with Austin Energy’s Commercial and Key Account Customers

• Develops and implements plans and programs to promote Austin Energy’s Green Building and Sustainability projects and programs.

Responsibilities - Supervisor and/or Leadership Exercised:

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills, and Abilities:

 Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge and experience in management of energy efficiency programs.

• Knowledge of energy efficiency technologies.

• Knowledge of Federal, State, and local laws, ordinances, and policies.

• Knowledge of city practice, policy, and procedure.

• Knowledge of supervisory and managerial techniques and principles.

• Knowledge of reporting concepts and preferred business practices.

• Knowledge of budgeting and purchasing processes and systems.

• Knowledge of project management and internal control concepts and practices.

• Knowledge of green building and sustainability standards and legislation regarding state and local mandates.

• Skill in oral and written communications.

• Skill in handling hostile conflict and uncertain situations.

• Skill in handling multiple tasks and prioritizing.

• Skill in using computers and related software applications.

• Skill in data analysis and problem solving.

• Ability to work with frequent interruptions and changes in priorities.

• Ability to quickly recognize and analyze irregular events.

• Ability to establish and maintain effective communication and working relationships with city employees, the public and contractors.

• Ability to work various shifts, on-call and backup hours, typically in support of outages or energy emergencies.

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in Business Administration, Public Administration, Engineering, or in a field related to the job, plus seven (7) years related experience, two (2) years of which were in a supervisory or managerial capacity.

• Education may substitute for experience up to two (2) years.

Licenses and Certifications Required:

None

Preferred Qualifications:

• Comprehensive knowledge of the Bulk Electric System and the Wholesale Energy Market

• Technical understanding of Substation, Transmission, Distribution and Relay protection

• Experience developing, negotiating and executing contracts related to the energy industry

• Leadership experience in energy emergency events

• Comprehensive understanding of electric rates with an emphasis on commercial rates, as well as an understanding of the rate making process

 

Notes to Candidate:

Note to Internal COA Applicants Only:

Current City of Austin employees MUST apply through the internal Workday Jobs Hub to be considered. If you are viewing this posting via the External COA Career site, please STOP and return to your internal Workday Jobs Hub to apply for this position.

Location:

4815 Mueller Blvd, Austin, TX 78723

Days and Hours:

Monday through Friday. 8:00 a.m. to 5:00 p.m.
40 Hour Work Week (Hybrid Available)

Additional work hours may be required to support the 24-hour Utility operations, which may include evenings, weekends, holidays, inclement weather and emergency closures.

Salary:

$131,400 - $168,800 annually, depending on qualifications and experience.

Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information.

Employment Application:

• The City of Austin employment application is an official document; incomplete applications will not be considered.

• Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.

• The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application.

• Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable.

• Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.

If you are selected as a top candidate:

• Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.

• If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.

• This position requires a criminal background investigation and NERC Personal Risk Assessment.

Fair Labor Standards Act:

This position is classified as EXEMPT (Salaried). Exempt employees are not eligible for overtime compensation.

Essential:

This has been designated as an Essential Employee position. In the event of a City-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations.  In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a City-designated work site, or may be retained on site to assist with operations and recovery. 

Important Note to Applicants:
Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

.

JOIN THE CITY OF AUSTIN TEAM

 

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

 

What Makes the City of Austin Special?

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

• Value and Innovation: Work in an environment where employees are valued, and innovation thrives.

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.

• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.

• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

 

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.