Chief of Staff Assistant (Internship Program - Shanghai Office)

About ITC

Join ITC, a trailblazing force with offices in Shanghai, Singapore, and Saigon. We are a hub of innovation for Fortune 500 companies and industry leaders, guiding them through the complexities of the Chinese and APAC markets.

At ITC, you'll play a pivotal role in transforming their business landscapes using cutting-edge MarTech, e-Commerce, and Omnichannel solutions. As part of our team, you'll not only witness but also contribute to significant ROI achievements and market successes. We're not just navigating the future of digital commerce; we're creating it.

Our expertise includes:

• Digital Transformation & Change Management (including Digital Transformation Talent Augmentation)
• CRM, CDP, Data, Marketing Automation & Clienteling
• Talent Augmentation Solutions
• Tailor-made Digital & Commerce Experiences: WeChat Mini Programs, Websites, Apps
• System Integration, APIs & Infrastructure Management.

About This Position

We are seeking a highly driven and proactive Strategic Operation Assistant (Chief of Staff to MD) to join our dynamic team. This pivotal role requires a forward-thinking individual with a background in either engineering or business school. The ideal candidate is a fast learner, adept at problem-solving, and always asking, What's next? How can we improve? How can we accelerate?. This person will be instrumental in driving change management, leading IT consulting initiatives, and supporting the general manager by taking on 40-50% of their workload within the next year, depending on their level of seniority.

Responsibilities

• Support Strategic Initiatives: Assist the Managing Director in developing and implementing strategic plans. Contribute to the execution of key initiatives and monitor progress.
• Operational Assistance: Help manage daily operations, ensuring projects and tasks are completed efficiently. Assist in identifying and resolving operational challenges.
• Executive Support: Provide administrative support to the Managing Director and other executives, including scheduling meetings, preparing agendas, and coordinating communications.
• Lead Management: Oversee and coordinate various projects and initiatives, ensuring they align with the company's strategic goals.
• Project Coordination: Support the management of cross-functional projects. Track project milestones, manage risks, and ensure timely communication of updates.
• Team Collaboration: Work closely with various departments to foster a collaborative environment. Assist in ensuring alignment and cohesion in achieving company-wide objectives.
• Change Management: Lead and manage change initiatives across the organization, ensuring smooth transitions and minimal disruption.
• Public Speaking and Representation: Represent the company at events, meetings, and presentations. This may involve public speaking and effectively communicating the company's vision and objectives.
• Documentation and Proofreading: Prepare high-quality documentation, including credentials, proposals, and articles. Proofread and ensure accuracy and consistency in all written materials.
• Operational Efficiency: Identify opportunities to improve processes and accelerate workflows, removing obstacles and finding innovative solutions.
• Workload Management: Reduce the general manager's workload by taking on key responsibilities, ensuring efficient delegation and execution of tasks.

Requirements

As an A-player, you will be/have:

• Educational Background: Bachelor's or master's degree in Business Administration, Management, Computer Science, Information Technology, or a related field.
• Interest in Technology: A keen interest in technology and digital transformation. Familiarity with our technology stack, including Drupal, Magento, PHP, and WordPress, is a plus.
• Technical Skills: Basic understanding of programming languages and web development platforms such as Drupal, Magento, PHP, and WordPress. Ability to support technical projects and communicate effectively with technical teams.
• Analytical Skills: Strong analytical and problem-solving abilities. Ability to think strategically and contribute to the execution of key initiatives.
• Communication: Excellent verbal and written communication skills. Ability to effectively interact with team members and external partners.
• Organizational Skills: Strong organizational and multitasking abilities. Proven ability to manage multiple projects and priorities simultaneously.
• Core Values Alignment: A strong commitment to ITC's core values: We Own It, We Figure It Out, We The Team.

What we offer

• Highly competitive package – we are highly invested in our teammates' individual and professional growth, and thus we also expect high commitment, excellent work ethics and value delivered from you
• Work closely with senior leaders who are committed to your professional development.
• Collaborate with a team of talented professionals on innovative projects.
• Opportunities for future full-time positions based on performance and company needs.
• NO fingerprint timekeeping culture. We believe in effective self-governance and work efficiency in all our teammates
• Multi-cultural teammates with 14+ nationalities. You'll be able to meet different people and learn more about different cultures every day
• ENGLISH is the main daily communication language
• The office has available tea, coffee, juices and snacks
• Learning Opportunities: Gain hands-on experience in strategic planning, operational management, and project execution.