- Location
- Four Seasons Madrid, Spain
- Type
- Full-time
- Department
- Sales
- Closing date
- Today
- Source
- Workday
Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.About the role
Four Seasons Hotel Madrid is seeking a Sales Coordinator to join the team. The Sales Coordinator provides comprehensive administrative and operational support to the Sales department, ensuring the accurate management of sales systems, client communications, and internal coordination. This role facilitates the smooth execution of group and event business, supports sales managers in lead and revenue generation, and ensures all activities are conducted in accordance with Four Seasons standards and brand expectations.
What you will do
Receive and respond to incoming telephone calls in accordance with Four Seasons Standards and assist with overflow calls for Sales & Marketing.
Prepare accurate written correspondence including letters, contracts, reports, and e-mails using MS Office/Outlook, Opera, and Golden Sales and Catering.
Type correspondence, reports, composition of letters, and memorandums; open, examine, sort, incoming mail and when appropriate gather information necessary for response; take and distribute departmental and divisional meeting minutes.
Maintain Golden Sales and Catering accounts, including traces, creating and updating bookings, manipulating events in the function diary and the preparation of Banquet Event Orders (BEO), and resumes if needed.
Coordinate with ResComm and WRO to support Travel Industry Sales Manager with reservations needs.
Access and utilize the preferred partner database to keep abreast of current agencies and agents.
Use BI – Advisory ID and Hotel Sales Desk for tracking preferred partner production, and all manager production.
Assist with BEO, resume and site form creation and distribution.
Assist with menu creation and distribution.
Complete distribution of Sales and Catering correspondence to the resort operating departments as required. Examples: Amenity Cards, Preferred Partner Letters, and Resumes.
Maintain the various Sales and Catering/Conference Services file systems, both electronic and paper, including Account Files, Program Evaluation Database, Master binders for BEO and Resumes.
Maintain a working knowledge of Golden Sales and Catering System and help group sales and meetings advantage mangers input data correctly.
Managed RFP tool and is part of the lead catching team.
Maintain files, schedules, and calendars for management members of the Sales and Marketing Division; coordinate, set and confirm interviews and appointments.
Assist in completing special projects which may include mailings, competitive surveys, or other assigned duties; maintain and order office supplies.
Maintain policy and standard manuals; update and distribute as necessary.
Operate a variety of office equipment/resources, including but not limited to laser printers, multi-function copy machines, fax machines, and bindery machine.
Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with team members.
What you bring
College education preferred.
Previous administrative experience within a resort/hotel is mandatory, experience in Sales is highly desirable.
Knowledge of Microsoft Office Programs: Word, Excel, PowerPoint, etc.
Excellent reading, writing & oral proficiency in the English language.
Good organizational skills, strong attention to detail, and ability to multitask.
Able to handle a large volume of telephone calls in an efficient and courteous manner.
Proficient in MS Office Programs (Word, Excel, PowerPoint, Outlook), Internet, and Golden Sales and Catering.
Ability to multitask in a high volume and demanding environment.
Strong problem-solving skills, ability to handle difficult situations and guests.
Fluency in both English and Spanish.
What we offer:
- Competitive Salary, wages, and a comprehensive benefits package.
- Excellent Training and Development opportunities.
- Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program).
- Complimentary Dry Cleaning for Employee Uniforms.
- 50 natural days of vacation, and the day of the birthday free.
- Complimentary Private Health insurance.
- Complimentary Employee Meals.
Schedule & Hours:
This is a full-time position.
This role might operate on a rotating shift basis, covering morning and evening shifts throughout the week, including weekends.
