Intern - Customer Care

Job Title

Intern - Customer Care

Job Description

Job Responsibilities:
• Aids in the management of a dedicated departmental support process which has an indirect impact on Philips’ med-tech products (e.g. audit processes within Finance) by collaborating with different stakeholders to ensure smooth operations, demonstrating great inter-personal and communication skills.
• Supports the day-to-day activities of a dedicated department, typically involving strategic, operational and/or administrative tasks etc. to meet dynamic environment and continuous improvement goals, exercising autonomy within established procedures.
• Conducts research on relevant topics and areas as requested by the manager/supervisor by investigating current trends, industry best practices and competitive landscape to provide comprehensive insights and support the strategic direction of ongoing projects and initiatives.
• Analyzes data related to departmental projects as requested by the manager/supervisor, identifying significant trends, patterns, and anomalies, and delivering actionable recommendations that drive data-informed decision-making.
• Participates in team meetings, contributing innovative ideas and strategic input, while also capturing detailed minutes that accurately reflect discussions, decisions, and action items, ensuring effective communication and follow-up within the team.
• Assists in preparation and presentation of reports or findings for internal and external stakeholders as required by manager/supervisor, ensuring that all findings are presented with utmost accuracy and clarity.
• Organizes and maintains departmental documentation and files by systematically categorizing and filing records, reports, and other essential documents to ensure they are easily accessible and retrievable, thereby enhancing the department's operational efficiency and compliance with regulatory requirements.
• Maintains up to date knowledge of industry trends, developments, and best practices and learns technical skills related to industry, exhibiting a commercial and growth mindset.

Minimum required Education:
Diploma in any discipline (an active student status at a local Polytechnic)

Preferred Skills:
• Stakeholder Management
• Business Acumen
• Document Management
• Root Cause Analysis (RCA)
• Research & Analysis
• Documentation & Reporting
• Microsoft Office

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This role is an office role.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.