Training Specialist

Department: Fire Department

Salary: $73,675.00 - $105,906.94 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

The Fire Training Administrator manages the administrative operations of the Charlotte Fire Department's Learning and Development Program. This position provides leadership in planning, development, implementation, and evaluation of department-wide training and professional development initiatives. Responsibilities include administering the department's learning management systems and providing end-user support, troubleshooting, maintaining departmental training records, instructional design, and supporting employee development and organizational readiness.
The position collaborates with fire service experts to develop, implement, and continuously improve instructional programs and training curricula that support departmental goals and compliance with applicable standards.

Major Duties and Responsibilities

• Plan, coordinate, deliver, and evaluate fire and EMS training and employee-development programs through classroom, practical, simulation, online, conference, and workshop formats.
• Partner with fire service subject matter experts to assess learning needs and develop or improve curricula, lesson plans, and instructional programs (LMS).
• Administer the Workday Learning Management System, including course and curriculum setup, enrollments, assignments, completion tracking, reporting, and compliance monitoring.
• Maintain accurate employee training and certification records using relevant software systems.
• Develop instructional materials, including lesson plans, participant and facilitator guides, workbooks, eLearning modules, presentations, videos, visual aids, and job aids.
• Design and evaluate assessments to measure learning outcomes and program effectiveness.
• Analyze training data and prepare reports to identify trends, monitor compliance, evaluate programs, and support leadership decisions.
• Ensure training records, curricula, and materials comply with applicable federal, state, local, North Carolina Fire and Rescue Commission, and NFPA requirements.
• Assist with policies, procedures, and best practices for organizational learning and employee development.
• Create e-learning storyboards, scripts, interactive activities, and multi-media materials.
• Perform other duties as assigned.

Knowledge, Skills and Abilities

• Adult learning principles and instructional design
• Learning management systems and learning technologies
• Training program planning, administration, and evaluation
• Employee development and professional-development practices
• Project management, records management, and documentation
• Data collection, reporting, and analysis
• Organizational change and continuous improvement
• Customer service principles
• Applicable training and records-management regulations
• Administer Workday Learning and comparable LMS platforms
• Design instructor-led, virtual, and eLearning programs
• Create instructional materials using Articulate Storyline, Adobe Acrobat Pro, Adobe Creative Cloud, Microsoft 365, and related tools
• Manage electronic training records in Workday, First Due, SharePoint, and similar systems
• Coordinate multiple training projects and competing priorities
• Collect, analyze, and present training data and performance metrics
• Build effective relationships with subject matter experts, leadership, and employees
• Communicate clearly in writing and verbally; prepare reports, presentations, and correspondence
• Exercise sound judgment, initiative, professionalism, and strong customer service
• Adapt to changing organizational needs and priorities

Minimum Qualifications

Bachelor’s degree in Education, Instructional Design, Organizational Development, or a related field, plus three years of experience in LMS administration and instructional design.

Preferred Qualifications

• Five years of progressively responsible LMS administration and instructional design experience
• Experience with Workday Learning or another enterprise LMS
• Experience managing employee training records and compliance documentation
• Experience developing eLearning using Articulate Storyline and Adobe Creative Cloud
• Experience using SharePoint to manage instructional resources and documentation
• Project management experience
• Experience in public safety, municipal government, or another regulated environment

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email [email protected]

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.