Client Development Representative

Description

Blue Tiger Coffee USA is a premier service offering from the Daiohs USA family of brands. Blue Tiger brings ultra-curated craft coffee options, a robust selection of wholesome, craveable snacks, and other breakroom solutions. For nearly half a century, Daiohs USA has provided premium office coffee solutions to businesses throughout the United States.

We're currently seeking a Client Development Representative to join our growing team! If you're energized by a fast-paced environment and have a passion for delivering great service, we’d love to hear from you.

Why Join Us?

• Be part of a trusted, established company
• Enjoy a supportive, team-oriented work culture
• Take pride in helping businesses stay fueled and focused

Bring your drive, reliability, and commitment to excellence—and let’s brew success together!

What you’ll be doing – The Role

As a Client Development Representative, you are responsible for managing and expanding relationships within an assigned territory. This role focuses on account retention, client satisfaction, and revenue growth by identifying opportunities, presenting solutions, and ensuring service excellence. The CDR serves as the primary point of contact for client needs and collaborates closely with the Branch Manager and internal teams to support overall business performance.

• Maintain strong, proactive relationships with all assigned clients to ensure high satisfaction and retention. 
• Serve as the primary point of contact for client requests, including product changes, equipment needs, office moves, budgeting support, and general inquiries.
• Maintain accurate and updated client records within company systems, including billing profiles, contacts, custom items, pricing, and delivery notes. 
• Write and input all customer orders according to daily route schedules, including prewrites, inventory, email orders, and opt-out orders.
• Handle and resolve customer opportunities and service issues; maintain a log of client activities to review weekly with the Branch Manager. 
• Update, prepare, and present service agreements for renewal prior to expiration.
• Ensure pricing, terms, and product offerings are accurately reflected.
• Create proposals and presentations to expand account revenue through new products, add-on equipment, and additional service channels. 
• Conduct routine on-site client visits to identify new revenue opportunities, confirm service levels, and strengthen relationships.
• Build and foster a network of referrals and provide leads for new business to Blue Tiger and First Choice sales representatives
• Maintain an ongoing understanding of all products, equipment, and service offerings.
• Stay informed about competitor activities to better position Daiohs offerings.
• Assist with branch initiatives and special projects as assigned by the Branch Manager. 
• Support cross-functional communication to ensure seamless customer service delivery.
• Other responsibilities, as assigned

What’s in it for me? – The Benefits

• Monthly and quarterly bonus opportunity
• 401(k) and company matching
• Medical, Dental and Vision Insurance
• Employee Assistance Program
• Flexible Spending Account
• Life insurance
• Paid vacation and sick time
• 9 paid holidays

Requirements

What you’ll bring – The Person:

• Valid Driver’s License for at least 2 years
• Sales Experience.
• Attention to detail.
• Strong organizational skills.
• Excellent customer service.

Daiohs USA is committed to providing all applicants and employees equal employment opportunities when it comes to hiring, job assignments, compensation, benefits, training, and all other work-related matters. Personnel decisions at Daiohs are made without considering someone’s legally protected characteristics, such as their race, color, religion, gender, gender identity or expression, pregnancy, sexual orientation, marital status, age, national origin, ancestry, citizenship, physical or mental disability, genetic information or characteristics, diagnosis or history of cancer, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.