- Location
- Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia · published
- Type
- Full-time
- Department
- Operations
- Seniority
- Director
- Source
- Workable
Description
Moomoo is a leading global digital brokerage platform that empowers investors with intuitive trading tools, market insights, and technology-driven investment solutions. As we continue to expand our presence in Malaysia, we are looking for experienced professionals to join our growing team and contribute to building a high-performing and well-controlled brokerage operations function.
About the Role
We are looking for an experienced Head of Operations / Operations Manager to oversee the end-to-end operations of our securities and investment products across various markets. This role will play a key part in ensuring smooth daily operations, strong operational controls, regulatory compliance, and continuous process improvements.
You will work closely with internal teams, regulators, custodians, fund houses, share registrars, and other market counterparties, while also leading and developing the operations team.
Responsibilities
- Own operations across the full lifecycle of securities, derivatives, unit trusts, and IPO subscriptions in various markets.
- Direct daily settlement, transaction processing, and share/stock transfers, covering Bursa Clearing activity and external custody instructions.
- Own the end-to-end corporate action processing and oversee daily custody and position reconciliation.
- Handle exceptional processes (fails, late instructions, settlement issues, system or market events) and escalate to senior management as per the escalation matrix.
- Maintain operating policies and procedures, maker-checker controls, and evidence of control performance.
- Oversee regulatory and management reporting for operations, including accuracy, completeness, and on-time submission.
- Support internal and external audits, including producing documentation and walking through processes.
- Liaise with regulatory bodies (e.g. SC and Bursa) on operational matters; run day-to-day engagement with share registrars, fund houses, the external custodian, and other counterparties.
- Review production processes for control gaps, operational risks, and inefficiencies, and drive process improvements and input to system enhancements.
- Support new product and business initiatives by defining the operational target state, systems, and process requirements.
- Set team objectives, plan team resources and coverage, close capability gaps, and cascade market, regulatory, and management updates to the team.