Customer Service Specialist

Our Company

PharMerica

Overview

Join our PharMerica team!  PharMerica is a closed-door pharmacy where you can focus on fulfilling the pharmaceutical needs of our long-term care and senior living clients.  We offer a non-retail pharmacy environment.  Our organization is in high growth mode, which means advancement opportunities for individuals who are looking for career progression! 

 

We offer:

• DailyPay 
• Flexible schedules
• Competitive pay
• Shift differential
• Health, dental, vision and life insurance benefits
• Company paid STD and LTD
• Tuition Assistance
• Employee Discount Program
• 401k
• Paid time off
• Tuition reimbursement
• Non-retail/Closed-door environment

 

Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!

Responsibilities

Our Customer Service Specialist coordinates communication between pharmacy, providers and facilities while resolving prescription issues in a timely, efficient, courteous, responsive, reliable, and respectful manner.

This person will:

• Answer all incoming contact center calls within defined response time standards
• Document call details accurately in accordance with standard operating procedures
• Provide information on products, services, retail locations, and service line inquiries based on customer needs
• Meet established quality assurance standards and performance metrics
• Resolve customer complaints and support problem-solving to achieve satisfactory outcomes
• Process orders, route calls to appropriate resources, and follow up as necessary
• Maintain flexibility to support varying duties and operational needs

Qualifications

• High School diploma or equivalent and two (2) years of call center experience, or two (2) years of related experience including at least six (6) months in a fast-paced         environment• Associate’s degree or higher and one (1) year of call center experience, or equivalent experience• Experience in customer-facing roles within home care, healthcare, financial services, insurance, claims, billing, or call center environments preferred

 

• Strong customer service orientation
• Effective verbal and written communication skills
• Active listening skills and ability to remain composed under pressure
• Attention to detail and organizational skills
• Ability to manage multiple tasks and meet performance expectations
• Problem-solving and conflict resolution skill
• Ability to adapt to changing priorities and varying schedules
• Knowledge of medical terminology, claims, and accounts receivable preferred

About our Line of Business

PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.