Senior Business Operations Specialist

Department: Central Administration

Employment Type: Permanent - Full Time

Location: ABCD Central Office

Compensation: $81,153 / year

Description

Key Responsibilities

• Translate strategic initiatives into actionable plans with clear timelines, deliverables, and success metrics.
• Lead change management efforts related to process, technology, and organizational initiatives.
• Prepare executive-level reports, dashboards, and presentations that inform decision-making, priority identification and overall strategic direction.
• Partner with Administration department leadership to anticipate operational challenges and opportunities, and recommend practical, data-informed solutions to the Vice President.
• Lead and execute cross-functional projects and initiatives across Administration departments.
• Develop and maintain detailed project plans, including milestones, timelines, and resource coordination.
• Monitor progress, manage risks, and ensure timely completion of deliverables.
• Drive cross-departmental alignment and accountability among stakeholders, exercising influence without formal authority.Analyze operational and financial data to identify trends, risks, and opportunities
• Develop and maintain key performance indicators (KPIs) and performance dashboards
• Collaborate with leadership on the implementation of continuous quality improvement (CQI) efforts across Administration functions.
• Establish and maintain consistent reporting cadences to track progress and outcomes
• Support the development and monitoring of departmental budgets and forecasts
• Track expenditures and assist with variance analysis and financial reporting
• Ensure timely and accurate processing of departmental financial and administrative transactions
• Identify opportunities to improve operational efficiency and effectiveness across Administration departments.
• Ensure standard operating procedures (SOPs) are maintained and updated in a timely manner.
• Support the implementation of process improvements, automation, and system enhancements.
• Support vendor coordination and contract-related processes, as needed.
• Identify operational risks and contribute to mitigation strategies.
• Promote a culture of continuous improvement, accountability, and service excellence.
• Perform other related duties from time to time.

Skills, Knowledge and Expertise

• Bachelor’s degree preferred. 
• Three to five years of experience in project management, nonprofit operations or other relevant field, and a high school diploma or equivalent is required. 
•  Strong familiarity with databases; experience with data visualization tools (e.g., Power BI, Tableau) preferred.
• Excellent communication skills, with an emphasis on project and operational documentation. 
• Flexibility, initiative, and ability to work in a team required. 
• Ability to collaborate and clearly communicate priorities and progress.
• Demonstrated proficiency in MS Office (advanced Excel) and ability to learn new analytics/office tools quickly.  
• Ability to deal sensitively and effectively with individuals of diverse economic and cultural backgrounds.
• Proven project management skills with the ability to manage multiple priorities and meet deadlines 
• Strong analytical skills with the ability to translate data into actionable insights 
• Experience working with or supporting ITS, Procurement, Property and Real Estate Services, or similar operational functions preferred

Why Work Here

• Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
• Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
• Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
• Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
• A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
• Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.