We’re looking for a curious, detail-oriented, and collaborative Senior Technical Writer to help create clear, intuitive content that empowers users and enhances their experience with our solutions. In this role, you will transform complex technical concepts and user stories into meaningful documentation that enables customers to achieve their goals with confidence. Working closely with product managers, software engineers, and user experience professionals, you will play a critical role in delivering high-quality content while embracing emerging AI technologies that improve efficiency, consistency, and innovation. This is an opportunity to expand what’s possible for purpose-driven organizations by creating resources that help users maximize their impact.
What you'll do
• Create and maintain user-focused technical documentation, including online help, tutorials, release communications, and product guidance using MadCap Flare.
• Leverage AI-assisted authoring tools to improve documentation quality, streamline content development, and drive continuous innovation in content operations.
• Partner with cross-functional teams to gather information, understand product enhancements, and ensure documentation aligns with customer needs and product objectives.
• Translate well-defined user stories, requirements, and technical specifications into clear, structured, and accessible content.
• Manage documentation deliverables within Azure DevOps while maintaining content quality, accuracy, and consistency across multiple product areas.
• Use Azure Storage Explorer to access, organize, and maintain user-facing content while supporting effective content governance practices.
• Contribute to documentation standards, peer reviews, and knowledge-sharing initiatives, while providing guidance and mentorship to less experienced writers when needed.
What you'll bring
• 5+ years of professional technical writing experience, including experience operating in a senior-level or lead contributor capacity.
• Expertise in MadCap Flare and structured authoring methodologies, with a strong background in developing software or product documentation.
• Knowledge of AI-assisted writing tools, content optimization practices, Azure DevOps, and Azure Storage Explorer.
• Strong ability to interpret user stories, business requirements, and technical specifications and translate them into clear, audience-focused documentation.
• Exceptional written and verbal communication skills, strong editing capabilities, and a demonstrated commitment to accuracy, consistency, and quality.
• Experience working in Agile environments, with familiarity in software development, cloud technologies, instructional design, or user education preferred.
• Proven ability to manage multiple priorities independently while collaborating effectively with cross-functional teams in a fast-paced environment.
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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
