- Location
- Zagreb, Grad Zagreb, Croatia
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Operations
- Experience
- 5+ years
- Education
- Bachelor
- Closing date
- Today
- Source
- Workday
Description
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
EL Customer Operations Manager__
Your role and responsibilities
In this role, you will have the opportunity to oversee and coordinate end-to-end logistics activities supporting customer deliveries across Croatia, Bosnia & Herzegovina, Macedonia, Montenegro, and Kosovo. Each day, you will collaborate with Customer Operations, Sales teams, ABB regional distribution centers, outsourced warehouse partner, and transportation service providers to ensure logistics readiness, operational excellence, and outstanding customer experience. You will also showcase your expertise by optimizing transportation and outsourced warehousing processes, managing logistics service providers, and driving continuous improvements in logistics performance.
The work model for the role is: #LI-hybrid
This role is contributing to the Electrification Business in Croatia. Main stakeholders are Customer Operations Specialists, Sales teams, Local Buyers, ABB Regional Distribution Centers, External Warehouse Provider, and Transportation Service Providers.
You will be mainly accountable for:
- Overseeing and managing the end-to-end logistics process, including transportation, freight forwarding, and warehousing.
- Acting as the logistics focal point within Customer Operations, ensuring logistics readiness and seamless delivery execution through effective coordination between ABB entities, distribution centers, outsourced warehouse partner, and transportation service providers.
- Managing the outsourced 3PL warehouse provider, transportation network performance, logistics costs, invoices, and service levels to ensure operational excellence and customer satisfaction.
- Defining, monitoring, and improving logistics KPIs and service performance while driving continuous improvement initiatives across logistics operations.
You will join a dynamic, collaborative, and customer-focused team, where you will be able to thrive while working with local and regional stakeholders across the supply chain and customer operations network.
Qualifications for the role
- You are highly skilled in logistics, transportation, warehousing, and supply chain operations and enjoy working in a customer-focused industrial environment.
- You have a minimum of 5 years of experience in logistics, transportation, warehousing, or supply chain management, with a demonstrated ability to manage complex logistics processes and stakeholders.
- You are highly adept in ERP systems (SAP), Microsoft Office applications
- You are passionate about continuous improvement, analytical problem solving, cost optimization, and delivering excellent customer service.
- You have proven experience managing 3PL providers, transportation carriers, logistics KPIs, and service level agreements.
- You hold a Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- You are at ease communicating in Croatian and English in a professional business environment.
What's in it for you?
Opportunity to shape and optimize ABB Croatia's logistics and distribution network.
- Exposure to regional and international supply chain operations.
- Collaboration with a broad network of internal and external stakeholders.
- Continuous learning and development within a global technology leader.
- Opportunity to contribute directly to customer satisfaction and operational excellence.
Benefits
We also offer our employees the following benefits:
- Professional development and training opportunities.
- Flexible and hybrid working arrangements.
- International career opportunities within ABB.
- Collaborative and inclusive working environment.
- Employee well-being programs and initiatives.
Locally, you can count on competitive compensation, meal allowance, transportation support, learning opportunities, and participation in local employee engagement initiatives.
More about us
ABB Electrification is a global technology leader enabling the efficient and sustainable distribution and use of electricity. Through industry-leading products and digital solutions, we help customers improve energy efficiency, safety, and productivity while accelerating the transition to a more sustainable future.
In Croatia, ABB combines local expertise with global capabilities to support customers across industries with innovative solutions and high-quality services.
ABB is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to protected characteristics under applicable law.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.