Technology Delivery Lead

Work Location:

London, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$81,600 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Colleague and Customer Assistance is a segment within Canadian Banking Technology Solutions. Contact Centre, ATM and Customer Assistance teams work together in support of a shared-services mandate focused on innovative solutions, integrated digital experiences, customer protection and great customer experiences. 

The ATM/Cash Management technology team supports TD ATMs across North America, as well as cash services for North American ATMs, branches and Canadian Commercial customers. 

 

Opportunity 

As a Technology Delivery Lead, you will be a key member of the ATM Delivery team, accountable for leading ATM and Cash Management technology initiatives. You will combine technology delivery knowledge with strong project management, communication and stakeholder management skills to translate priorities into clear plans, align cross-functional teams and deliver well-controlled outcomes. 

 

Key Accountabilities 

• Lead technology initiatives through the full delivery lifecycle, from intake, discovery and planning through execution to implementation. 

• Develop and maintain integrated delivery plans covering scope, objectives, milestones, resources, estimates, budget, dependencies, risks, issues and expected results. 

• Coordinate work across business, product, architecture, infrastructure, security, testing, vendors and other delivery partners. 

• Provide project-level visibility into priorities, capacity, progress, delivery health, interdependencies and decisions required. 

• Apply project management discipline while adapting the delivery approach to the size, complexity and risk of the initiative. 

• Identify risks and issues early, establish owners and mitigation actions, and escalate material concerns with clear options and recommendations. 

• Manage scope and change by assessing impacts to business value, schedule, cost, technology operational readiness. 

• Coordinate implementation readiness, including testing, release planning, communications, and contingency planning. 

• Manage vendor and partner commitments, deliverables, dependencies and service expectations. 

 

Communication and Stakeholder Leadership 

• Build trusted relationships with business and technology stakeholders by understanding their priorities, concerns, decision needs and benefits. 

• Create a clear stakeholder engagement and communication approach appropriate to the initiative and audience. 

• Facilitate planning sessions, working groups and leadership discussions that result in decisions, ownership and measurable next steps. 

• Communicate complex technology and delivery information in concise language for technical and non-technical audiences. 

• Provide accurate, timely and transparent reporting on progress, risks, issues, dependencies, financials and decisions. 

• Navigate competing priorities and resolve conflict while maintaining focus on business value and delivery commitments. 

• Manage stakeholder expectations and establish alignment across groups with different priorities or perspectives. 

 

Technical Delivery, Adoption, Operations & Support 

• Build strong relationships across business, technology, architecture, PMO and vendor teams. 

• Operate effectively in a matrix environment with multiple stakeholders, priorities, and delivery dependencies. 

• Act as a bridge between business stakeholders and technology teams, ensuring requirements, priorities, constraints, and decisions are clearly understood. 

• Facilitate workshops and working sessions to gather requirements, resolve issues, clarify and manage scope, and drive decisions. 

• Create an inclusive and collaborative team environment that encourages open communication and constructive problem-solving. 

 

Qualifications and Experience 

• Post-secondary degree/diploma in computer science 

• 5-7 years of progressive experience in technology project management or delivery 

• Demonstrated capability in project planning, estimation, scheduling, financial tracking, risk and issue management, change control/management and implementation. 

• Strong communication, presentation, facilitation, negotiation, stakeholder and vendor management skills. 

• Ability to build alignments among diverse partners and translate ambiguous or complex information into practical plans and decisions. 

• Working knowledge of the technology delivery lifecycle, solution design, testing, and release management. 

• Strong analytical, organizational and problem-solving skills, with the ability to manage multiple priorities independently. 

• Advance knowledge of JIRA, Confluence and Microsoft 365 tools. 

 

Preferred Qualifications 

• Experience in ATM technology, cash management, electronic payments, retail banking technology or another high-availability transaction environment. 

• Experience capacity planning, vendor management, cost-benefit analysis, technology strategy planning or change management. 

• Experience coordinating distributed teams and third-party delivery partners. 

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet