Events Operations Manager

Mandarin Oriental Punta Negra, Mallorca is looking for an Events Operations Manager to join our Food & Beverage Team. 

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the job

Based at the Mandarin Oriental Punta Negra, Mallorca, the Events Operations Manager is responsible for the planning, coordination and execution of all Food & Beverage events, group dining experiences and banqueting operations, ensuring seamless delivery of events while maintaining the highest service standards.

As Events Operations Manager, you will be responsible for the following duties: 

• Coordinate and oversee all Food & Beverage events, banquets and group dining experiences, ensuring seamless execution from planning through delivery.

• Act as the main liaison between Sales, Food & Beverage, Culinary and other operational departments, ensuring clear communication and alignment of event requirements.

• Manage all administrative aspects of events, including Banquet Event Orders (BEOs), function sheets, forecasts, reports and operational documentation.

• Plan event logistics, staffing requirements, room setups, timelines and operational resources according to business needs.

• Conduct pre-event briefings and ensure all teams are fully informed of event details, VIP requirements and guest expectations.

• Monitor event execution, anticipating operational challenges and implementing solutions to ensure the highest level of guest satisfaction.

• Support revenue optimization through effective planning, upselling opportunities and cost control while achieving departmental objectives.

As Events Operations Manager, we expect from you: 

Experience and education

• Degree in Hospitality Management, Event Management or similar.

• At least Minimum 3-5 years of experience in Banqueting Operations, Conference & Events, or Food & Beverage management.

• Luxury hospitality experience is highly preferred.

Technical Skills

• Strong organizational and project management skills.

• Excellent understanding of banquet and event operations.

• Ability to work under pressure and adapt quickly to changing business demands.

• Ability to coordinate multiple events simultaneously while maintaining attention to detail.

• Proficiency in Microsoft Office (Excel, Word, PowerPoint and Outlook).

• Fluent Spanish and English, both written and spoken. Additional languages are an advantage.

Our commitment to you 

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. 

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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