Product Specialist

Description

Reports to the SVP of Merchandise. Works in close daily coordination with the Merchandise Coordinator. Hybrid available. The Product Manager is accountable for the accuracy, integrity, and day-to-day maintenance of FEG’s product data within the ERP system. This role executes ERP data tasks as directed, prepares product movement and performance reports for the Coordinator and SVP, and proactively surfaces data integrity issues before they affect field operations or financial reporting.

KEY DUTIES

ERP & SKU Maintenance

• Set up new items in FEG ERP as directed; ensure all fields — SKU, description, model number, cost, category — are accurate and complete.
• Activate and deactivate SKUs; perform cost and retail maintenance within assigned parameters.
• Update ERP order website weekly with current in-stock and out-of-stock status across all product categories.
• Maintain ETA visibility for all open orders; follow up with vendors to keep availability data current.
• Monitor Bad Barcode and Additional Barcode queues; resolve data integrity issues promptly.
• Maintain and update the special order item database.
• Manages reserve stock with vendors weekly, updating availability and status through to completion.

Reporting & Performance Tracking

• Prepare weekly stock movement reports for Coordinator and SVP review; deliver accurately and on schedule.
• Compile product earning and performance data; surface trends, anomalies, and underperforming items with supporting detail.
• Assist in preparing short- and long-term product performance forecasts as directed.
• Support physical inventory counts; reconcile against ERP records and report discrepancies.

Order & Fulfillment Support

• Assist the Merchandise Coordinator with weekly order processing across all merchandise categories.
• Update order and invoice data accurately; flag billing discrepancies to the Coordinator for resolution.
• Maintain the reserved product database in coordination with the Coordinator.

Requirements

• 1–2 years of ERP data entry, inventory management, or retail operations experience; multi-location environment preferred.
• Demonstrated ERP or inventory database proficiency; SKU setup, cost maintenance, and record accuracy required.
• Strong analytical skills and high data entry accuracy; able to manage large product record volumes and catch discrepancies early.
• Proficient in Excel, Word, and PowerPoint.
• Excellent follow-through and communication skills with vendors, IT, and field contacts.