Join the future of news

We’re on a mission to deliver riveting storytelling for all of America. At The Washington Post, you’ll help reinvent news. Our work is driven by a deep investigative spirit and enhanced by innovation to bring audiences closer to the stories that matter most.

About Our Team

The Washington Post is powered by the passion and talent of our people. It takes all of us to reinvent news. Beyond our award-winning Newsroom and Opinions teams, we work across many departments, including Brand & Events, Communications, Customer Care, Engineering & Product, Finance, Human Resources, Legal, Marketing & Advertising, Print Operations, and Sales.

Why This Role Matters

 

The Washington Post is seeking a creative, organized, and customer-focused professional to support the continued growth of WP Print Solutions. This position combines graphic design, product marketing, customer support, and digital commerce responsibilities to help promote our commercial printing products while assisting the Customer Sales & Service Manager with daily customer operations.

This role is approximately 50% Product Marketing & Graphic Design and 50% Customer Sales & Service Support. The position reports to the Director of Business Development and works closely with the Customer Sales & Service Manager to enhance customer experience, grow product sales, and support the Washington Post Store and digital storefronts.

What Motivates You

• You are a creative, organized, and customer-focused professional.

• You enjoy supporting customer experience while helping grow product sales.

• You thrive balancing graphic design, product marketing, customer support, and digital commerce responsibilities.

• You enjoy collaborating across departments to deliver high-quality products and customer experiences.

How You'll Support the Mission

• Design print and digital marketing materials for commercial printing products and department initiatives.

• Create promotional campaigns for the Washington Post Store.

• Design customer email campaigns and social media graphics.

• Assist with product launches and promotional initiatives.

• Support Print Operations revenue growth through product marketing initiatives.

• Develop marketing materials highlighting new printing capabilities and services.

• Reformat Washington Post content into revenue-generating print products.

• Provide design support for commercial printing customers.

• Support customer onboarding and account setup.

• Process customer inquiries and coordinate order information.

• Assist with order tracking and customer follow-up.

• Coordinate with Production, Prepress, Mail, and Accounting departments.

• Help resolve customer questions regarding products and orders.

• Assist with order documentation and reporting.

• Provide backup support for customer service functions as needed.

• Monitor and maintain the Washington Post Store and digital storefronts.

• Maintain Shopify and PageDNA storefronts.

• Update products, pricing, and promotional content.

• Monitor product performance and recommend improvements.

• Coordinate seasonal promotions and featured products.

• Assist with website content updates.

• Assist Business Development with sales presentations.

• Design customer proposal materials.

• Develop marketing campaigns supporting new business initiatives.

The Skills and Experience You Bring

• Bachelor's degree in Marketing, Graphic Design, Communications, or related field (preferred).

• 2–5 years of experience in graphic design, marketing, customer service, or commercial printing.

• Advanced Adobe Creative Suite skills (InDesign, Illustrator, Photoshop, Acrobat).

• Experience with Canva Pro.

• Experience with Shopify or other e-commerce platforms.

• Knowledge of commercial printing processes.

• Strong customer service skills.

• Excellent written and verbal communication skills.

• Ability to manage multiple priorities in a deadline-driven environment.

• Strong organizational skills.

• Microsoft Office proficiency.

• Experience with email marketing platforms is a plus.

• Knowledge of PageDNA or similar storefront software is a plus.

 

Collaboration makes us stronger. That’s why our offices are designed with open layouts, modern technology, and easy access to transportation. With certain exceptions for newsgathering and business travel, we work on-site five days a week.

Compensation and Benefits

Wherever you are in your life or career, The Washington Post offers comprehensive and inclusive benefits for every step of your journey:

• Competitive medical, dental and vision coverage

• Company-paid pension and 401(k) match

• Three weeks of vacation and up to three weeks of paid sick leave

• Nine paid holidays and two personal days

• 20 weeks paid parental leave for any new parent

• Robust mental health resources

• Backup care and caregiver concierge services

• Gender affirming services

• Pet insurance

• Free Post digital subscription

• Leadership and career development programs

Benefits may vary based on the job, full-time or part-time schedule, location, and collectively bargained status.

The salary range for this position is:

$55,900 - $83,900 Annual

The actual salary within this range will depend on individual skills, experience, and qualifications as they relate to specific job requirements. This position may be eligible for a bonus or incentive program, and a member of the Talent Acquisition team will discuss bonus payment terms and conditions during the interview process.