Accounts Receivable Collection Associate

Description

Taylor Freezer Sales of Arizona, located in Phoenix, has been providing sales and service for the past 50 plus years. Our core business sells and services food equipment like ice cream machines, grills, and ice machines to customers such as McDonald’s, Burger King & Dutch Bros. Coffee, to name a few. We are looking for an energetic, dependable, and friendly person that is eager to be part of our growing organization.

We are seeking a detail-oriented and self-motivated Accounts Receivable Collection Associate to join our finance team in Phoenix, Arizona. The ideal candidate will be responsible for managing collections of outstanding accounts receivable balances, maintaining accurate records, and ensuring timely payments from customers. This position requires strong communication skills, an eye for detail, and the ability to resolve payment issues efficiently.

Key Responsibilities:

• Accounts Receivable Management: Monitor, track, and manage a portfolio of outstanding customer accounts to ensure timely payments and reduce aged receivables.
• Collections: Contact customers via phone, email, or written correspondence to collect overdue payments. Ensure customer queries are resolved promptly to avoid delays.
• Payment Processing: Review and apply payments to customer accounts, ensuring all information is accurate and up-to-date.
• Dispute Resolution: Work closely with customers and internal teams to resolve billing discrepancies, payment issues, or any other concerns that may delay payments.
• Answer incoming phone calls and greet customers.
• Reporting & Documentation: Prepare regular reports on aging accounts, collection progress, and trends. Ensure all customer interactions are properly documented in the system.
• Collaboration: Collaborate with the sales and customer service teams to address customer issues and ensure a positive customer experience.
• Compliance: Ensure compliance with company policies and procedures, as well as federal and state regulations related to collections and receivables.
• Office Supply Management: Responsible for ordering all the company office supplies.
• Miscellaneous: Miscellaneous job duties within the accounting department as well as other departments as needed.

Requirements

Qualifications:

• High school diploma or equivalent; associate's degree in accounting, finance, or related field preferred.
• 1-3 years of experience in accounts receivable, collections, or finance.
• Strong understanding of accounting principles and collection best practices.
• Excellent communication and negotiation skills.
• Proficiency in Microsoft Office Suite (especially Excel), and experience with accounting software (e.g., Business Central, QuickBooks, NetSuite, etc.).
• Strong attention to detail and ability to work independently.
• Ability to prioritize tasks and manage time effectively.

Benefits:

Competitive salary

Medical benefits; Health, Dental, and Vision insurance

Vacation and Paid time off (PTO)

401(k) with Company match

Ongoing training and professional development

Opportunity to work with an established, reputable company in a dynamic and growing industry