Insurance Operations Coordinator

Company:

Marsh

Description:

We are seeking a talented individual to join our Insurance Operations team at Marsh. This role will be based in Querétaro, Mexico. This is a hybrid role that has a requirement of working at least three days a week on-site at the client’s office (and two days from home).

In this role, you will provide operational coordination and day-to-day support across Medical (Major Medical) and Life insurance operations, with a strong focus on claims management and customer service. You will work directly with insured members and client stakeholders, helping ensure timely resolutions, accurate policy movements, and a consistently high service experience.

We will count on you to:

• Coordinate and manage claims-related activities end-to-end, ensuring timely follow-up and resolution with the appropriate parties.
• Provide advisory support to insured members, delivering clear guidance and high-touch customer service throughout the process.
• Handle and track policy movements and service requests (operational transactions), ensuring accuracy, completeness, and on-time execution.
• Maintain strong administration and control of activities, including documentation, status tracking, and adherence to internal/client service standards.
• Attend in-person client visits as needed (typically at client sites located on the outskirts), representing Marsh professionally and supporting service delivery.
• Collaborate closely with internal teams and stakeholders to ensure a smooth, results-oriented operation (this role is more operational than commercial).

What you need to have:

• Bachelor’s degree completed or in final stages (administration, business, engineering, psychology, or similar). Law degrees are not considered for this role.
• Minimum 2 years of experience in Major Medical and Life insurance operations.
• Strong customer service experience (required), with confidence managing member/client communications.
• Intermediate MS Office skills, especially Excel (pivot tables and charts).
• Intermediate-advanced English with strong verbal and written communication skills (this is an important requirement for the role).

What makes you stand out:

• Experience coordinating multiple priorities in a fast-paced, service-driven environment.
• Proven ability to communicate effectively with different stakeholders and maintain a high service mindset.
• Strong organizational skills and attention to detail when managing operational processes.

Why join our team: 
• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.