Technical Customer Service Planner

Diversey - Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 70 manufacturing facilities strategically located around the globe and employs a team of over 16,500 professionals in 130 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For more information about Solenis, please visit www.solenis.com

Technical customer service planner creates service orders, plans, schedules and coordinates field service operations at customer sites. The overall purpose of this role is to enhance the customer experience, drive customer satisfaction, and contribute to the company's overall success by ensuring smooth and effective service planning and maintaining high standards of service delivery

Key accountabilities:

• Planning and dispatching emergency services in Salesforce Service cloud.
• Manual planning and dispatching for same day services.
• Massload of equipment records.
• Creating service orders in SAP from installations request forms or SmartStart tool
• Planning and dispatching installations in Salesforce service cloud.
• Creating service orders in SAP from scheduled maintenance matrix provided by countries.
• Planning and dispatching maintenance services in Salesforce service cloud
• Communication with country TCS business partner
• Communication with local teams and contact persons for planning activities, eg technicians
• Providing agreed service level reports
• Refeeding service information to agreed customer portals

Experience:

• Fluent in English with strong written and verbal communication skills
• Intermediate computer Skills with accurate keyboarding skills. Experienced in using MS Word, Excel, Internet applications including email, ERP systems (SAP/Salesforce)
• Has developed specialized skills or is multi-skilled in own work area
• Good written and spoken English

Benefits

• Meal Vouchers (30 ron per each working day) 
• Life Insurance 
• Private Medical Care 
• Holiday Allowance 
• Christmas and Easter Bonus 
• Extra vacation days (Birthdays and 1 additional day added every year of employment) 
• Annual Bonus (Target based)